"Made an order for new hockey stick on…"

Made an order for new hockey stick on the Sunday and received it on the Wednesday with standard delivery. got exactly what I ordered. The stick was cheaper than anywhere else I looked.

"very happy with my order"

I placed an order on Hockey factory shops website and within a few hours i was contacted with a problem with my order, it was rectified and I got my shoes the next day, very happy with my order.

"A very impressive first experience with…"

A very impressive first experience with Hockey Factory. I made a mistake on my order and they were able to change the colour of my grip at very short notice. My order then arrived 2 days after placing it. They were very friendly and understanding and I would highly recommend them. Thank you

"Great price, good communication, good delivery"

Great price: the hockey stick was approx. £25 cheaper than anywhere else I could find. Delivery was 5 days or so. Answered my queries promptly. Nothing to grumble about - would use again.

"Pleased with items and service!"

Received my items quickly and in good condition, as always. Can't fault this company, customer service is always good and I look forward to ordering again. Thanks!

"Products are good but if you need to…"

Products are good but if you need to return items you must pay full shipping & there is not even a returns label.

"Cheats on Shipping price"

I ordered a stick and other Grays clothinga from them worth about £530 (inclusive £34 international shipping). I had to chase them after 3-4 days seeking reasons of why the items are not shipped out. Their response was fast to my surprise but with a shocking revelation. They asked me to pay another £60 for shipping charges as there are many items. I was like why more when that was the shipping price computed at checkout? They were like no it's expensive and crap. So I was like I am not gonna pay £34 + £60 for blardy shipping am I. So I asked for refund and thank god I paid thru PayPal and filed in a dispute. I got my money back in 3 days. FYI I bought the same items from Hockey Direct and paid the shipping of £35 and got all my items in mint condition with fast delivery to Malaysia.

"Slow delivery and dispatch, what I actually ordered out of stock and they have lost my parcel too."

Ordered a pair of hockey shoes and a skort, shoes were dispatched and arrived with a note saying “sorry a lot of things are out of stock at the moment” after chasing as to when my skort would arrive they said it’s 5-7 days, after that they then got in contact with me and told me that it was actually out of stock and could they send me a different size, I hadn’t really got time to wait at this point so just agreed as it was only one size out and hoped they would send it soon, it was dispatched over the next few days however after one failed delivery because dhl didn’t leave it in the assigned safe place because I was at work they have now lost my parcel. Have been in contact requesting a refund and am still yet to receive a reply.

Very slow service would only recommend if you are happy to pick an alternative to what you ordered and happy to wait 2+ weeks for items to possibly arrive possibly not…..

"Takes a while, but got a cracking deal in the end."

I ordered a Grays GR500 Composite 2020 stick via the website at a great price. The delivery estimate was 5-7 days on free delivery and I wasn't in a rush. A few days later I received an e-mail saying that the 2020 was out of stock and would I be happy for an upgrade to 2021 at no extra cost. I accepted and a few days later received the stick. Time taken over-all from order to delivery was 7 days. Can't fault them. Will use again.

"Never again, rude rude customer services."

I wouldn't order from HFS again, the customer service is shocking the man (presumably owner) is rude, told me it was my fault I wasn't receiving emails. Our hockey shoes had gone missing with a courier - everything I told him I was told I was wrong and it was 'my fault' I was absolutely taken aback that having spent £75 I could be spoken to like that! Never again. I'd rather pay extra somewhere else and get better customer service.