"Excellent service"

We ordered our wedding bands pretty last minute before our ceremony, and Sijj was so kind to hold our hands throughout the process, including ensuring that everything was explained to us properly and the hands were delivered before our ceremony day. Was an overall pleasant experience.

"Trilogy Emerald Engagement Ring"

I was very careful with choosing a jeweller for my emerald engagement ring as there is no recognised grading for emeralds, therefore there is a huge amount of trust that whoever I went with would get a good quality emerald. I chose Fenton as they had very good reviews and after having a video consultation with Sij, who was very helpful with explaining and showing me the different options available, I knew that I would be getting quality with Fenton. The ring looks amazing! The emerald is the perfect colour and has a little white inclusion which gives it its unique look. Sij was lovely throughout the process and quick to respond to my emails. I also requested an inscription that was longer than the online tool would let me enter, but Sij made enquiries and it was possible to have the inscription that I wanted. The ring arrived on time - I appreciated the hour time slot given which meant that I could make arrangements to ensure my partner did not see the delivery.
I would definitely recommend Fenton to anyone who is looking to get a coloured gemstone. It might be slightly cheaper to go elsewhere but there’s no way you would be getting the same level of quality and customer service. My fiancée loves the ring! Knowing that I had the perfect ring gave me more confidence and I was able to focus on making the proposal even more special. Thank you Fenton and Sij 😊

"Great Jewellery company"

We used Fenton for our wedding bands and what an amazing and special experience this was. We visited their london showroom and got to decide what we liked. They kept us updated all the way through the process. Our rings arrived yesterday and they are beautiful, we are so happy with them and cannot wait to get married so we can wear them everyday.

"Great experience of ordering a bespoke engagement ring!"

We had an excellent experience of buying a bespoke engagement ring from Fenton. The staff were well-informed and treated us with real care and attention as we worked through the design of our custom ring.

We also found them to be highly responsive to our correspondence and always got back to us quickly and clearly.

The ring itself is exactly what we planned and looks fantastic. We really couldn't be happier with our experience of working with Fenton on this.

"Outstanding service all around"

We got our engagement ring and wedding bands from Fenton and we are so happy with the incredible jewellery and the outstanding service we received. The team is extremely knowledgeable, friendly, quick to respond, accommodating to your requests and was a pleasure to work with. Thank you Fenton from the bottom of our hearts :)

"Beautiful jewellery, outstanding service"

Beautiful jewellery and incredible customer service. I got on the phone with them and they were able to advise the best course of action immediately. They went out of their way to expedite delivery of the item in time for an engagement proposal, even managing to fit in engraving and resizing on my perfect ring. All with a personalised service throughout, sending additional photos and descriptions. Couldn't ask for more!

"A genuine pleasure to do business with"

I ordered an engagement ring from Fenton and my experience could not have been better. The ring arrived in fantastic packaging and very promptly. I firstly dealt with Juliette on the concierge team who helped me pick out a ring on a video call and she could NOT have been more helpful.

The experience continued after delivery as I had an issue on my end that the ring came so quickly that my planned proposal date would have ran outside of their free returns policy. I contacted Fenton thinking I would get a no but to my surprise they agreed to push the date back so that I could I do my proposal without the extra anxiety!! A massive thank you to Sij on the concierge team for organising this.

The whole team has been a pleasure to work with and has made my first (and hopefully only) engagement ring purchase a fantastic experience. I can not recommend them enough.

"The right people for your special moments"

Getting the right engagement ring obviously is a nervous experience to some extent.

The staff at Fenton have done everything they can to make it easy, in terms of finance, customisation and excellent customer service. Even the aftercare has been exceptional.

They have been a pleasure to chat with and couldn't be more accommodating. I can highly recommend and I'm so grateful that they helped make our special day happen the way I'd hoped.

Thank you.

"What a wonderful experience from start…"

What a wonderful experience from start to finish! I designed my ring with an engraving and it arrived as promised. Tracked, in beautiful packaging.

It did have one claw slightly raised and Fenton have repaired this with another wonderful customer service experience.

I’ve recommenced to ever

"We are simply thrilled"

We are simply thrilled! The service is outstanding and the jewellery is beautiful and of great quality. You always get a quick response and Fenton is keen to make everything possible. The process for my bespoke ring was so uncomplicated and the result a dream. We are more than happy with both our engagement ring purchase and our wedding rings.