"Jätte dåligt bemötande"

Jätte dåligt bemötande! Anklagande och stressade när vi prata. Raderade appen direkt efter de samtalet.

"Fantastisk personal & kvalitets foder "

Ett fantastiskt utbud av speciella foder med hög kvalitet uttaget av duktiga veterinärer rek varmt att du kollar in på sidan är du osäker kontakta FirstVet trevlig bemötande personal får du prata med.

"Leveransen är alldeles för långsam"

Leveransen är alldeles för långsam! Beställde kattmat förra vecka och har fortfarande inte fått något förutom ett mejl om att order har blivit ”packad”, såå sega!! Ändå står det på webbsidan att leveransen för frysta varor är 4-5 arbetsdagar när den inte ens har blivit utskickad trots att det har gått en vecka!

"Brilliant Add-On to our Insurance Policy"

Our Cockapoo, Pablo has been ill over the last few days being unable to hold down his food and being lethargic in himself which is completely unlike him. To avoid paying out of hours fees to attend our actual vet, we tried FirstVet in the first instance to see whether they had any advice.

We spoke to Dr Ines Nunes and she was brilliant. She listened to all of our concerns and provided a response of what we need to look out for over the coming days, as well as an action plan of how to help him get better.
I then arranged a follow up call 3 days later and was (virtually) seen by Dr Ines Nunes once more. Again, she was incredibly informative and put my mind at ease on some reoccurring concerns that I had about Pablo.

I'm glad to say that Pablo is now on the mend after following Dr Nunes' advices so I can't thank her enough.

I would highly recommend using FirstPet, whether their services are included in your insurance or whether you just need some virtual advice. Not only did their plan of action help our dog get better, but it also saved us a very expensive visit to the vets!

"Snabb leverans och bra grejer"

Beställer ofta hundmat härifrån och lite andra hundrelaterade saker som leksaker och godis. Alltid snabb leverans och bra grejer. Kan dock vara något dyrare än vissa andra.

"Our excellent experience with FirstVet"

Had to contact FirstVet when our 8yo rescue dog, Ollie, was vomiting copiously at 11.30pm last night . They are available through our insurance policy. Got a return call appointment within 15mins and spoke to Dr Rebekah D who was so lovely, kind and reassuring. She got us to show her Ollie's gum colour, palpate his tummy, check his ears for a high temp and asked many questions. Then explained it looked like gastritis. Recommended a course of action but to return to her if he continued to be sick. This was folliwed up with an email detailing all our discussion from the call. We made another follow up request for a consult because although much recovered in himself he had had one more vomiting episode. She came back to us within 15mins. Explained what she thought it may be, after another visual and verbal exam of him, and suggested an alternative course of action. This was then immediately followed by an email again, explaining her recommendations. So reassuring when we were worried sick. Highly recomnended.

"Min sambo var i kontakt med firstvet…"

Min sambo var i kontakt med firstvet idag pga misstänkt problematik med vår tik. Veterinär Lena Rubin gled av sakfrågan helt och antastade min sambo med att hon blir ledsen av att vår tik "eventuellt" är dräktig och slängde med olika diagnoser till höger och vänster utan att ha träffst hunden. Någon vidare vikt la hon inte på frågeställningen som uppgavs.

Har tidigare varit i kontakt med er och era bedömningar brukar vara innehållsfattiga och man får oftast hänvisning till veterinär. Men denna gång fick Lena Rubin bägaren att rinna över med sina påhitt.

"Snabb leverans"

Snabb leverans, 2 dagar för att leverera varan!👍
⭐️⭐️⭐️⭐️⭐️

"Great 1st experience"

Contacted firstvet for 1st time as our 17 week old puppy had a rash on her tummy, completely put our minds at rest, very professional and helpful. They emailed details of our call including any treatments that were advised. Overall could not fault and would not hesitate to use the service again.

"Fantastic instant professional service helpful and kind and very knowledgeable"

I have used FirstVet on three occasions I cannot recommend them enough sometimes they have said I need to review a bit mainly they’ve put my mind at rest. They’re always pleasant very thorough highly professional experienced helpful. And you can pretty much call any time of day or night they’re included with my insurance policy and I now wouldn’t pick an insurance policy that didn’t have them and if I didn’t have them, I would pay anyway Much better than going to the vets in the middle of of the night who charged the absolute earth!!  decision or do I go to an emergency vet and put the animal through more distress? It’s so helpful to talk to these people highly recommended.