"I found the company very helpful &…"

I found the company very helpful & understanding when I changed my mind

"It’s just been great"

It’s just been great

"Unethical Behaviour"

Poor systems, poor communication and a lack of understanding of the laws that govern their industry leading to decisions and behaviour that impact the end user. They also take no accountability for their errors or misinformation. This is even at a senior level of management. In this instance they acted outside of the National Energy Retail Rules (NERR) that governs the sale and supply of energy, forcing the engagement of the Energy and Water Ombudsman. Had we not of sought the advise of the Ombudsman we would have been out of pocket by in excess of $10,000.00.

"We have been over changed again second…"

We have been over changed again second month in a row

"Grateful"

Even though it is much higher than I'd like it to be I would hate to think what my invoice would now be with my last provider.

"Price hikes are disappointing"

Price hikes are disappointing

We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the rates after only 2 months using your service.

"Prompt service"

Prompt service, very easy.

"Good customer service"

Great customer service

"Absolutely first rate customer service"

Absolutely first rate customer service. My consultant Stuart Osborne literally moved heaven and earth to make sure I had the appropriate energy plan and to work through the connection process. I wish I could clone Stuart as he was exemplary. The energy plan was also very appropriate for my needs and budget so a major tick for the company itself.

"Price seem more competitive than…"

Price seem more competitive than others at the time