"Sneaky and deceptive company - avoid!"

This company seems to deliberately employ tactics to take advantage of customer who aren't on guard and looking for changes to their bills. What they are doing is not illegal, AFAIK, but definitely unethical and sneaky. Basically, once you've signed up with them at an agreed price (which is normally expressed in comparison to the reference rate for electricity) they will just send out an email which will state that the price is changing. In our case our price was adjusted from a price below the reference rate to 42.5% above it, a more than 250% increase. I could not find another provide charging that much regardless of plan, and it's hard to find a provider offering a rate above the reference rate (other than "greenpower" or similar), so to be 42.5% above it just blatantly excessive. If you deal with this company you will need to be on guard at all times. Check every bill, compare it to the last one, because if you just ignore them and trust that the company is doing the right thing and will remain reasonably competitive over time you will be unpleasantly surprised.

"You charged well over the normal rate"

You charged well over the normal rate. As such we will never use you and will continue to express our disappointment you to our business community. I’m sure

"It was an easy transition."

It was an easy transition.

"You guys all sell the same product"

You guys all sell the same product. There is no difference. Price is the only motivator in decision making! Get used to it!!👍🏽

"Letter of demand"

I normally pay my bills on time. Whoops I forgot this time. Due 21/12 and I receive a letter of demand on the 23/12, seriously this is a bit aggressive.

"Quick resolution"

Quick resolution

"Debt collector threatened when bill 2 days overdue"

Blue NRG sent out letter of demand and referral to a debt collector, was sent out when bill was 2 days overdue at time of issuing letter of demand

The bill was issued 07/10/2022 and due 26/102022 for $22.51

The letter of demand was sent 28/10/2022 for $22.51

This is a COMPLETE over reaction

After reading the reply (you still did not understand the issue - It had nothing to do with the amount, it was due to the timing - 2 days after bill was due a demand letter sent out).

"We moved and had our electricity…"

We moved and had our electricity re-connected at the new address but have continued to be charged for the old location

"Should have worn there will be power outage"

There was no warning from blue energy that there will be power outage on Sunday 12-1-22
From 9 am to 3pm
We have lost the trade and some of our food went off
Please notify next time

"Beat switch I made"

Beat switch I made, half my last bill 👍👍👍