"Avoid"

They never even bother to respond. It's worse than dealing with the council. Avoid buying houses from them.

REPLY 1
Dear L&G, please ask Danielle from Southern Housing, who manages your properties, about my identity and how many times she and my conveyancer have written to you on my behalf.

REPLY 2
I just sent it to the email address you provided here.

"Fabulous "

The explaination about the propery Supportive staff

"The company are very welcoming and…"

The company are very welcoming and friendly.
Ready to answer all the questions and demonstrating all what you need to know

"Whole team are incredible."

Fantastic experience. We reserved.

"Impressive sales and customer service team"

We have been very impressed with the sales team and the customer care team since we moved in to our new build in Shrivenham, Oxfordshire. Abby has been very quick to respond to any problems we encountered since moving in, and Simon has been such a lovely guy turning up on time to fix the problems. We are very happy in our lovely new home.

"Lily is so great doing her job"

Lily is so great doing her job. Cristal clear explanations. Patience and helpful in the house viewing.

I was also supported by Nikki, another really good seller.

The whole experience is a 10/10. The team is supportive. The visitor centre building is a plus needed, so attractive for customers.

"Customer Care Service with an Emphasis on Care"

Moving home is never an easy prospect; which is why, when we chose our new-build at the end of 2022, we were so pleased we chose a new home from Legal and General and their associated construction company Cala Homes. Obviously, with any move, it would be expected that odd issues will crop up from time to time that will need to be resolved. That is where L&G/Cala’s Customer Care Team come into their own and make a real difference.
When we have any issues, we deal with the Cotswolds Division of the Customer Care Service and have always found them helpful, polite and responsive to our requests for help They’ve, so far, taken our requests very seriously and have been proactive in resolving them. Recently, we have raised an issue relating to the maintenance of public areas and they have, immediately, arranged to visit and inspect the area to assess what needs to be done. Myself and my neighbours are grateful for their speedy intervention in this matter. Thank you Sheree and Abby for taking this on.
In summary, a good team that provide very good all round customer service.

"Fabulous Customer Service Team"

We purchased a 4 bed Gidea from L&G at Cross Trees Park in December 2022. We are extremely pleased with our house, what makes our experience even better is the excellent aftercare from the Customer Services Team, Abby and Simon. Abby is so efficient organising contractors to fix any snagging issues, always addressing things quickly and efficiently. Simon has been absolutely superb, he has attended the property to address issues and he is always on time, professional and super tidy, both Abby and Simon are a credit to the L&G team.

"Purchase of a new house "

We had the most fantastic experience with Jane and Lorraine at Cross Trees Park Shrivenham. Absolutely amazing. Very kind, helpful and supportive.

"Extremely helpful, professional, and friendly"

We came to view properties at Nobel Park to purchase a flat as a first time buyer. Tony patiently talked us through the details, and answered every question in an informative and useful way. From information about the layout of the site and the surrounding area, to the positioning of the light fittings, to the procedures required to carry out the purchase, he was extremely knowledgeable. He was also extremely personable and kind, and helped me decide to go ahead with a property here. Thank you!