"Great Customer Service Rep - Bethany Matwiejew"

I don't rate Shred It generally for customer account queries, especially via Account Managers. I've raised queries a few times and have had no response or the action to be taken, hasn't actually been actioned. Bethany helped me quickly, friendly and efficiently with my query, and actually answer an account question that had been sitting with my account manager for a few weeks !!! Thanks again Bethany :-)

"I recently used Shred-it and found…"

I recently used Shred-it and found their service to be mostly efficient and professional. Dean was particularly helpful, making the bulk shredding process straightforward and stress-free, even though my situation was a bit complex. Their team was punctual during collection, and despite a slight mix-up in regards to the collection details being ground floor only when we are located on the first floor, the staff quickly handled it. I did encounter a minor billing issue as I was charged for an extra bag I hadn't pre-paid for, but this was resolved after some communication. Overall, except for the billing confusion, Shred-it provided a solid shredding service, and I would recommend them to others. 4 stars.

"What terrific customer service"

What terrific customer service - a great advocat for the business and a super efficient person too with a great dedication to solving the issue. Superb!

"Never had problems, good service, lovely people"

I called very short notice for a document retrieval and within a very short time they scheduled for someone to come to the office and help us, despite the busy period.

"Excellent service provided by Shaf"

Excellent service provided by Shaf, went the extra mile to change our weekly collection to accommodate. Always very helpful and polite over the phone and will do his best to support.

"Good reliable shredding service"

Good reliable shredding service. We had a slight issue with the invoicing but this was sorted out in a speedy matter by the lovely Louise Preston.

"Helpful staff who took away the bundles…"

Helpful staff who took away the bundles of documents without fuss. Saved me a lot of time that transparent punched pockets, staples, etc did not need to be removed before collection. Only criticism was that Shred-It arrived at the doorstep without making a prior appointment just as I was going out!

"Louise Preston"

I was much impressed when my request was fulfilled immediately and efficiently. I thank Louise Preston and her team for their remarkable service

"Louise Preston"

I want to take a moment to commend Louise for her outstanding work. She is consistently professional, proactive and approachable, making every interaction a pleasure. Louise demonstrates exceptional attention to detail and always ensured my inquires completed efficiently and to the highest standard. her ability to communicate clearly and find effective solutions is remarkable. and she is a true asset to the Shred it family. Thank you Louise for all you help.

"Prompt assistance and all the information required tremendous help in…"

Jamie Marshall was a tremendous help in quickly confirming our collection schedule over the Christmas and New Year period and sending a copy of the collection dates for 2025. I couldn't ask for more. Thank you.