"Be Warned !"

Be Warned !

After a year since the beginning of the agreement and endless apologetic emails and repeat phone calls from their inadequate accounts department, they failed twice to follow up and implement correctly a simple direct debit payment procedure, and still even now today they can’t get our contact details correct, despite numerous assurances of this being resolved

After personally requesting a breakdown of invoices in order we can revert to pay our account in the old draconian monthly invoiced way, within 5 working days of our request our account is placed with a debt collecting agency to collect our so called late payment that they have created and to charge us interest on late payment and threaten our credit worthiness

Typical scenario of poorly manged accounts department which completely undermines and fails the operational side of a business model.

There are other more flexible companies out there which will not threaten your credit worthiness, and will also collect on time and when they state.

"What a difference a day makes!!"

What a difference a day makes!!
Well basically I came across Debra at ShredIt who has restored my faith in this company.
Competent, understanding and just plain lovely

"Fantastic service every time"

Fantastic service every time

"Excellent customer service around…"

Excellent customer service around booking in the collection. However the collection itself fell below expectations.

"It was a simple booking process"

It was a simple booking process, the bags arrived quickly but we had quite a long wait for th appointment to get the paperwork picked up and shredded on sie.

"Prompt resolution of issue"

Billed twice for same date, but promptly and efficiently resolved by Louise Preston, who is excellent.

"Excellent Louise provided first class…"

Excellent Louise provided first class quality service both professional and polite at all times against a tricky request backdrop what more can you ask for!!! Top service!!!

"First time great, second time so disappointing"

The first time we used the service was fabulous.
The second time, however, has been problems from start to finish - overcharged on the job, then chasing the refund for this for 12 weeks and oddly, Shred-It have not responded at all.
We still await a reply to emails plus Recorded Mail.

"ShredIt is always very professional and…"

ShredIt is always very professional and very polite.All my dealings with them, especially Louise Preston is nothing short of wonderful!

"Customer Service"

Lee Johnston at Customer Service dealt with issue promptly and effectively. Very happy.