"Vicky Taylor"

Vicky Taylor, absolute credit to this company! Fantastic customer service, resolved everything for me and has made me a very happy customer indeed.

Due to this I shall be highly recommending to everyone.

Thank you so much!

"5* for Marsh"

Sarah Evans was great! Thanks guys.

"Second car with Marsh"

Second car with Marsh, absolutely no complaints, quite the opposite in fact, at the end of the phone in a Manchester based call centre and wait times no longer than five minutes. Missed a payment and the lady i spoke to today was very friendly, took the time to listen to my circumstances and went over and above expectations. Of course the APR is high but where is risk there is a risk based premium

"no deposit"

I was accepted without deposit without which I would have no chance. Now I am back on my feet and have a new car with ease.

"Quick and easy to help with my enquiry…"

Quick and easy to help with my enquiry and very friendly, I’m a returning customer for marsh finance and I can honestly say I wouldn’t look anywhere else for another finance company.

"Exceptional Customer Service from Junaid"

I recently had the pleasure of interacting with Junaid, a customer service representative who went above and beyond to assist me. In stark contrast to previous experiences with other agents, Junaid's approach was refreshingly helpful, kind, and attentive.

From the outset, Junaid demonstrated a genuine interest in resolving my issue. What stood out immediately was his willingness to listen actively. Unlike previous encounters with less-than-enthusiastic agents, Junaid took the time to understand my concerns, making me feel valued as a customer.

Moreover, Junaid's kindness and patience shone through the entire conversation. He maintained a positive and respectful tone throughout, creating an environment that encouraged open communication. This made a significant difference in my overall perception of the customer service experience.

What truly sets Junaid apart is his evident dedication to solving problems. While I had encountered unhelpful and even rude agents before, Junaid approached my issue with a genuine desire to assist. He not only provided clear explanations but also offered proactive solutions, demonstrating a commitment to ensuring customer satisfaction.

In a world where exceptional customer service is increasingly rare, Junaid stands out as a shining example of how a customer service representative should conduct themselves. His professionalism, combined with his empathy and willingness to assist, turned a potentially frustrating situation into a positive experience.

"Used Marsh finance to purchase a car. they lied to ombudsman"

Used Marsh finance to purchase a car. The car was broken from point of purchase, the garage initially claimed to have repaired it but the issue was still there. After they refused to fix it I asked Marsh to take the vehicle back as it was unsuitable. They refused and I had to take it to the financial ombudsman. After the initial findings from the ombudsman went in our favour Adam Marsh from Marsh finance appealed and sent a load of lies to the ombudsman to try and get it overturned. Thankfully they had evidence against this and it was ruled in our favour, car gone, all refunded,

"Shocking service"

Shocking service. After approving the loan, listening to the disclosures, and providing all information requested, they query an address mismatch on my license. At the 11th hour, after I've already paid a deposit to the dealership and signed all documents. It's completely irrelevant as my license hasn't been updated for years. They have my address, I'm the homeowner of the address, and my license showing an old address is completely irrelevant to anything.

"Great help from Faz very kind and…"

Great help from Faz very kind and refreshing speaking with someone who has a customers interest at heart

"Excellent customer service by jenny …"

Excellent customer service by jenny very helpful