"quick shipping + quick support staff"

quick shipping, same day customer service response.

unsure what is going on with those other reviews, but my experience has been excellent with this company

"PUFFITUP has great products of all…"

PUFFITUP has great products of all price range and type at lower prices than competitors. They also offer 20% off of most of their products using a coupon code. You will not find a better price on any of the products they carry elsewhere. They process your order fast and get it to you fast with free shipping. I will definitely use this site again.

"I enjoyed this a lot"

I enjoyed this a lot

"NOPE"

I don't make it a practice to write negative reviews, but in this case I am absolutely compelled to. My initial experience was excellent ~ quick shipping, packaged well. But I found my vaporizer to be defective so I immediately contacted them, and they were quick to help with advice and such at that point as well. But that's where the efficiency stopped. I waited for weeks and weeks to receive a return label and actual communication about my situation was delayed and slow, like by weeks. When I finally received a working return label a month and a half after my purchase I sent it out immediately via UPS as per their return label. After waiting a few days I checked the tracking and sure enough it had been delivered back to Puffitup, so i waited again for the process to take place for my refund. After 10 business days I contacted them and the runaround began. They tried to tell me that they did not receive my return (thankfully my tracking number is proof that they did), and they could give me no other information except that they will refund me when they get to it. I was told to email a particular person there who would handle it and I never received a response back from her. At 14 business day I called in again and spoke with a guy who lost his cool on me and told me that they were behind and that they'd get to it when they get to it, and said 'what makes your return more important than the other returns before yours and what should I do, just tell them to go to h*ll?'! Wow!! Common protocol is to go ahead and issue a refund to a customer if the tracking shows it's been received, no questions asked. This company won't last long with their adopted way of treating customers and lackadaisical attention to money owed. I would never ever EVER purchase from this company again. I finally simply contacted my credit card company to dispute the situation because Mr. Losing His Cool eluded to the fact that it could take 3 months before it's handled, no thanks to Puffitup. Be warned if you are thinking about purchasing from this company!!

"Best period"

I've been meaning to leave a review for quite a while now. Part of it is laziness and the rest is wanting to thoroughly give these guys/gals props.
So much I wanna say but I'll keep it short.
One stop shop across brands
A1+++ customer service
Quick & safe shipping
Cool & knowledgeable staff
Thanks to them it took me an hour to type this 🤣

"Terrible customer service and returns"

I’ve been trying to return a new unopened purchase for over a month. No one in customer service can help me because “their system is down” what business has a critical system like this down for over a month? Customer service started off nice but by the 3rd call to check status they rudely told me that “other customers have been waiting even longer” and that I should just deal with it. I will not be shopping here again.

"Product quality 100% offers good…"

Product quality 100% offers good prices, You Can visit Big-smokes.com for good vapes

"Great prices and customer service."

I am really happy to but products on this website. Everything is clear and fast, the staff is friendly and professional. That is everything I need for shopping!

"Appropriate"

I've stocked up not once there and it's a good store, not perfect but everything can be fixed easily.

"Best service and price ever <3"

Best service and price ever <3

It seemed like it wasn't going to work, and then the support team was amazing!
I've made an order in January and due to my location and documentation, it was automatically cancelled by the system, it detected a possibility of fraud.
The support team explained it all to me, I end up having to make a new order, and the team was amazing! They even sent me some really useful freebies (yes, more than one, less than five) and among them there was some Haribo. I love Haribo. <3. I've got my vaporizer, I'm really happy with it and I'll be Puff it Up's costumer forever. I always recommend PIU to my friends! :)