"Super responsive customer service and replacement process "

We purchased a board for our son and it worked perfectly for a year, we then started having issues with it not charging up and saying it was charged then beeping low battery.
I emailed the team and they replaced it for us, was such an easy process and they were super helpful In trying to get it fixed at home with resetting etc before replacing it.
Super responsive and helpful

"The hoverboard is perfect but needs after-warranty repair support"

The hoverboard is perfect, thank you! I only rated the service 4 out of 5 because I was disappointed to hear (after asking) that after the 12 month warranty period expires, there is no Hoveroo repair service option (& no list of local repairers offered).

In 2025, to be told “find a local hoverboard repairer” feels outdated.

Electrical manufacturers should be providing support to extend the life of these devices to avoid them all ending up in landfill.

I did call a few local e-bike shops in Sydney but none of them could offer hoverboard repairs. So I’m still stuck if/when my daughter’s hoverboard breaks during its lifetime.

"My kids are using it every chance they…"

My kids are using it every chance they can get!! The love it!

"DO NOT BUY HERE"

Ordered two hoverboards and a hoverkart for Christmas presents for my grandchildren. Nothing short of a scam. No service, untimely responses from them. Saying out of stock after order was placed and payment taken from my credit card early November. Finally order has arrived, January 17th. They are not a registered Australian business, they don't pay GST or tax probably like the rest of us. Just a front for some random overseas company who are probably making a fortune from suckers like me....

"Off road hoverboard"

Off road hoverboard
Received Hoverboard turned on and only one side was working, tried resetting and following all manual procedures but still no luck. Emailed Hoveroo as there is no other form of communication these days asking for a refund or exchange however, all they are wanting is for me to return the Hoverboard for a Comprehensive Inspection, then have the nerve to ask me to call them after 5-7 business days.

"Great customer service"

We were initially disappointed due to not receiving the Hoveroo in time for xmas, however, customer service was excellent, and we have now received the Hoveroo with my son loving it. Thanks.

"Buy a Rideo instead "

I bought a Hoveroo hoverboard for my daughter for Christmas but unknowingly, my husband bought her a Rideo Hoverboard on the same day; leaving us with a surplus hoverboard.

I laughed at our silly miscommunication and contacted the Hoveroo customer care to explain the story. I was hopeful they would accept a return.

They would not.

Despite the item being un-opened, remaining in the same packaging it was delivered in, the team at hoveroo effectively slammed the door in my face.

I was absolutely prepared to pay return shipping, but Hoveroo held firm that they don’t accept change of mind returns.

I haven’t tested the board but I am confident that this is not the practice of a strong, thriving business - which leads me to think the many shoddy reviews by other buyers are probably completely spot on.

Meanwhile the Rideo board we bought has been completely flawless - my daughter has quickly mastered the art, and the board looks and feels very high quality.

The moral; buy a Rideo.

UPDATE: as an olive branch the company offered us a 15% discount on our next purchase. So cute. We’re already stuck with an excess hoverboard, we couldn’t possibly be any LESS likely to purchase from them again.. as my kids would say: whomp whomp 👎

"Amazing stuff"

Amazing stuff
Kids really enjoy this

"We ordered 2 hoveroos for Christmas"

We ordered 2 hoveroos for Christmas. Paid the ekstra $30 per hoverboard for fast delivery. 1 got delivered 2 days after Christmas and the other one not. Have sent 2 e-mails without any response. Still waiting...

"Amazing and fast customer service"

Amazing and fast customer service. Ordered at midnight, was dispatched that morning and delivered the next day. My son loves the hoveroo and don’t want to share it. Now my daughter and friends wants one too