"It was a great experience"

It was a great experience. I have been a victim of identity theft and until it happened to me I didn't quite understand how helpless one can feel when you are at the mercy of scammers using your social security number to apply for myriads of accounts in your name. Its frightening! But my team made it painless and it only required about 30 minutes of my time away from work. Thank you for making my day (James and Crystal)!

"Aura is great!"

It was such a pleasant experience to talk with Aura about my Identity Guard concern, which she did resolve. Moreover, she is such a delightful person to converse with, being a great listener while offering both pertinent and interesting comments. If I ever need to call again it will be a blessing for her to answer the call.
* Thank you for your services and for having an employee such as Aura.

"Great Customer Service!!"

Great Customer Service!!
I worked Identity Guard tech support to resolve a software issue. Patrick was very patient and super helpful in getting everything resolved. Identity Guard has amazing customer service!

"Helpful"

The process that ID Guard go through is easy and extremely helpful when providing aid toward identify theft. The agent was PROFESSIONAL, and thoroughly handle my need. I highly recommend Identity Guard.

"I was notified that there was an alert"

I was notified that there was an account waiting being opened in my name, I immediately look at the Alert, did not know the company, I immediately called identity guard commas spoke with a representative who advised me to call the company in question, there was no phone number on the alert, so I had to Google it, the # Google gave was not in service, I call back and was put in contact with Olivia, she was awesome, took me though the steps I need do as well as got a Representative on the phone from the company in question common she stayed on the phone with me while I spoke to the agent to the agent and help me resolve the issue. Then she gave me a plan of action so no further problems would acura. I am so glad I have identity Gard. Because of a stupid mistake I made, my identity is compromised and I feel much better know I have an awesome team looking out for my protection!

"very knowledgeable"

very knowledgeable, listened to understand my needs and offered excellent feedback

"Evany was fantastic"

Evany was fantastic. She helped me to contact the creditors who reported the fraudulent activity. The process took almost 2 hours and she helped me the entire time. Today Evany made me really appreciate having your credit monitoring service. She should be given a commendation.

"Grateful for Identity Guard's protection"

When one experiences incidents of fraud, most of us do not know what to do. Thankfully, I am a customer of Identity Guard and not only am I protected, I am taken care of. Jeff, my recent specialist was a wonderful help, coach, and teacher. I was in good hands and felt secure. We become so vulnerable when experiencing a breach in the security of our accounts, identities and personal information. It makes a world of difference having Identity Guard's protection and them working on my behalf.

"Help with stolen information"

My credit card information was stolen and was trying to be used. Judith from the white glove department helped me resolve the issue. Her knowledge, professionalism and kindness was very impressive and reflected well on Identity guard as a whole, sincerely Curt Boudreau.

"White Glove help on Fraud Issues"

I had fraud issues with two credit cards. I contacted Identity Guard for advice. Under my monthly IG arrangement, IG indicated a “White Glove” expert would be contacting me regarding my concerns. White Glove expert Judith was outstanding. She patiently listened to my issue and then in an extremely organized process proceeded to explain the steps that I would need to protect myself from any further fraud. I was impressed with the professional delivery of these steps and even her willingness to go check with me whether any inquiries were made regarding my credit score. Again, she provided very useful steps to further protect me from additional fraud. Salute to Judith.