"Bibi was absolutely amazing"

Bibi was absolutely amazing! How she handled my situation was with knowledge, timeliness, personable...fantastic! So grateful for Identity Guard and the people that make up a great team!

"Bibi was the reason I rated it 5 stars"

Bibi was the reason I rated it 5 stars. I would have used more if you gave them to me.
I was also impresse3d at how prepared, and knowledgeable she was.
She did a very good jib explaining things which I always appreciate.
I say give her a bonus!!!!

"Outstanding customer service"

Outstanding customer service. Evany was so helpful. Can’t say enough about how great she was to deal with.

"my issue was attended right away and a…"

my issue was attended right away and a fix done in minutes.

"Olivia was most helpful"

Olivia was helpful and stay with me on the line throughout the process. Explain everything and help me with the whole process, even with the additional people we had to reach.

"Juanita was very helpful in guiding me."

Juanita was very helpful in guiding me through the fraud alert options and process. She also helped connecting to Capital One to flag the application as fraudulent.

"Help with Possible Identity Theft Exceeded My Expectations"

My first call to raise the issue I was having was capably handled by the agent who took the call. She told me I had White Glove service, took some information and then connected me with Tere. Tere was very patient, understanding and helpful. She had great ideas and advised me of important information. Although we didn't entirely solve the mystery of what is happening (still waiting for an update from the lender who contacted me), I am confident after working with Tere that my identity has not been stolen and I am not at risk. Tere advised me that I can have her monitor for 90 days, which I authorized.

I have been paying for Identity Guard for about ten years and never have had an issue that required me to call on the company. I am so happy that when I actually needed the help, it was there and exceeded my expectations as to capability.

"Great Service"

Identity guard emailed me about a suspicious account After discussion we contacted the institution to report the fraud and Identity Guard walked me through all I would need to do to protect my identity and credit. This process was made easy by giving me step by step instructions on how to contact various institutions and law enforcement.

"Bibi was great to work with she sent me…"

Bibi was great to work with she sent me a info pack
and explained everything I have to do

"Definitely an amazing job"

Definitely an amazing job! I felt like things were actually getting taken care of and I wasn’t stressed or anxiety ridden over the whole situation. When the call was over I felt the weight lift off my shoulders. All in all it was an excellent job!