"Micah answered all my Identity Guard Questions"

Micah answered all my Identity Guard questions related to access to the website, the current migration, PwC options and upgrading to a family plan. He was knowledgeable, thorough and patient. For that I am appreciative and thankful and will continue to carry this benefit indefinitely. Micah is customer service focused and is a value add to the company. Thank you and kudos, Micah! Excellent job!

"Will not issue refund on renewal date"

Will not issue refund on renewal date. We don't want or need the service for another year, but they refuse to issue a refund. They also did not cancel the service that we were clear we did not want. We had to go online and cancel it ourselves, and will have to dispute the charges through our bank. Not a good customer experience. They just want your money and don't care if you're satisfied or not.

"Very helpful"

Very helpful, Bob reassured me about Identity Guard and the protection I have with the company. He answered all of my questions to satisfaction and explained the transitions being made to upgrade technology and increased coverage. Bob was both friendly and professional. Thank you.

"Exceptional service and commitment"

Exceptional service and commitment. Bibi was very patient and explained the entire process. Stayed on the call till the issue was resolved to satisfaction. Provided all the help and avenues for next steps.

"I'm very grateful for the service…"

I'm very grateful for the service provided today by Identity Guard. I got a email notification, and I called right away and received a great service. I will highly recommend this service to anybody that care for their credit monitoring.

"Great support and customer service from…"

Great support and customer service from all involved. Knowledgable and professional. Appreciate all the help i received from the first person (Mary) to supervisor (Bob).

"It’s terrible to be a victim of…"

It’s terrible to be a victim of identity theft but Identity Guard alerted me and made calls with me until all parties started their investigations. They will stay with me during this process to make sure I am not harmed. If you are unprotected, might I suggest you get started with them

"Bibi was very helpful"

Bibi was very helpful, very professional. I feel that she is genuinely concerned about safe guarding my credit information. I appreciate her thoroughness.

"Evany is very knowledgeable and very…"

Evany is very knowledgeable and very comforting at the same time. She guided us through what was happening step by step. By the end of the call, we felt like the weight of the world was off our shoulders.

"Great Service !"

All of my questions were answered to my satisfaction and Laurie explained the differences in plans and helped me to save money by switching. I'm a very happy client.