"EXCELLENT SERVICE"

Listened attentively.
Extremely knowledgeable.
Follow through to completion.
Great customer service……Excellent!!

"Promised Refund Never Received"

I had contacted Aura Identity Protection customer service referrence a charge to my account. I was sent an email that I would be receiving a refund within 3 to 5 business days. After 30 days, dozen of emails with no response and a complaint to the BBB, still haven't receiv3d refund or even a response. The poorest customer service I've expeirenced.

Please let me know what additional information you need. I can send you the email I received from Aura with the promise to refund my money.

"Don't sign up for this"

Just sign up for Identity Guard to keep an eye on my family sensitive identity info. They have not trial time and after signing up and made the first monthly payment, I found out the platform to be complicate to use, I could not add my child (the link appear clear gray, unavailable), when tried to click on the help link, toke me to different company "Aura" I called to cancel the 15 minutes old account and was told no refund. So, I lost my money on a product I had to pay for in advance before actually be able to see if it will fit my needs.

"Charge for service they did not…"

Charge for service they did not provide.
All Figures have been rounded. Refuse to refund.
Paid in full $159 for individual account 8 months ago. Last week upgraded to the family plan, ($179) a difference of 20.00. Was charged $50.00. Spent hours on the phone talking with several people (email also) trying to find out how $20 could turn into $50.00. The main answer I heard over and over was TAXES. $30 in taxes on a $20 charge? Got a different answer this morning. They want to back charge the full $179 for the ENTIRE year even though they did not cover the family for the past 8 months. You only provided service for 1 individual for 8 months. Now canceling this company. Actually had 1 CSR talking while doing math: 179 - 159 = 50. Is that new math?

"Only monitors 1 credit agency and you have to monitor the others"

Signed up this morning. 1 hr later I am canceling. Very difficult website to navigate. Help button closes window and logs you out.

Was told if I want to monitor other 2 credit bureaus I have to call myself and speak to them directly. They do not offer reporting services on the other 2 agencies. NO ability to freeze or lock other services.

They were not willing to close account until I started arguing with them

"My fraud alert issue involved 3 calls"

My fraud alert issue involved 3 calls, one 6/4 and two today (6/6). On Sunday 6/4, no white glove help was available and I got preliminary info, some of which was wrong. This morning I called white glove, and the first person there said I didn’t have an issue, the alert was not significant. But she wasn’t very helpful in explaining. Then Bibi called me (based on the case number issued 6/4) and was extremely helpful in explaining the alert, and she called Citi for me to verify there were no attempts to open acct.s, etc. she also made other preventative suggestions, which were excellent. I had been thinking of leaving your company, but her assistance was invaluable.

"Black Screened Laptop, $1mil ins. policy concern"

Within 1 week of downloading Aura to my laptop, my laptop began to run Super Slow then my laptop got to where it was just showing a black screen and movable arrow smh. I took my laptop to Best Buy and paid over $200 to have Geek Squad fix my laptop. Best Buy informed me that Aura caused my laptop to begin malfunctioning and said they erased Aura from my laptop so that my laptop will continue working correctly. I figured I would keep Aura though for the ID protection but a hacker was still able to use some of my personal information to set up a Walmart account in my name. I still considered keeping Aura after all this because even if I get my ID stolen and lose money I should be reimbursed with the $1 million insurance policy. HOWEVER, Aura doesn’t even list all the exclusions and exceptions of the insurance policy on their website(suspicious sounding right). I contacted the insurance company that is supposed to have my insurance policy breakdown and they have yet to send me my insurance policy information. Aura is the most unprofessional business I have ever experienced as a customer.

"identity theft issue"

helpful, reliable, knowledgeable, easy to reach with questions.

"Great Customer Service"

Evany was very eager to help me with the issues I was having with the fraud inquiries I was receiving. Thank you for your help and I am so glad I have this coverage.

"Best company for identity protection!"

Laurie very quickly and calmly reviewed my alert. It was for an old real estate transaction. She also helped me reset my password. Excellent company and excellent customer service!