"Calm in the middle of a storm"

When someone calls for any issues with their identity it is a stressful situation. The lady who answered my call had a calming voice in a stressful call. When someone calls any support line they are at the end of their rope and need some reassurance. I received it.

"Terrible experience,poor billing…"

Terrible experience,poor billing service. Aura billed my card twice for a same service of a year subscription and after I noticed gave them a call,I got flimsy excuses of getting a refund, had to call my bank to file a claim of the second charge which wasn’t supposed to be in the first place.then they went ahead to unsubscribe me which was fine but are failing to refund my initial payment of a year subscription which never lasted a month, now they re claiming am not getting a balance that its not free,for the same subscription they said/advertised you are entitled your money back if not satisfied..you guys haven’t head the last of me..Fraudulent services!!!

"The representative was passionate"

The representative was passionate, very informative, and truly cared about helping me. We are very grateful for Identity Guard.

"Bibi was the best!"

Bibi was the best!! She was wonderful and walked us through the entire process and made sure we understood everything!! Best customer service experience I have ever had!

"Pleasant and knowledgeable…"

Pleasant and knowledgeable representative!

"No billing history, receipts, or account statements available"

Site does not provide any sort of receipt, account statement or billing history for their charges. Called support, and they said there are no options other than logging in and taking a screen shot of your membership.

"The exceptional person I talk to was very good"

The person I talk to was extremely helpful and very, very considerate getting my problems handed that I’ve been trying to get handled for the last three weeks

"Bob saved me cancelling my account"

Bob saved me cancelling my account. I never had to call Identity for an issue. It took over 20mins to get to Bob. I realize there are technical issues, but it was very frustrated and I wanted to cancel the account and go elsewhere. Bob explained things and was very patient and informative. If I ever have to call to ask about an "alert issue" I will ask for Bob.

"DECEPTIVE AND UNTRUSTWORTHY"

I did not sign up. Must have been through bank or credit card fraud when they automatically add 🤔 I cancelled and was ignored. Kept getting charged had to cancel 2x. This is fraudalent. Specifically concerned that they know credit score when I have a freeze on all reporting agencies for 20 years. I NEVER authorized Identity guard access to my credit. Very upsetting.
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"Evany"

Evany was exceptional in every way. She stayed on the line as we called banks and credit reporters to inform of fraud. Patient, professional and guided me through the processes. She is a wonderful employee and you are lucky to have her