"It was much better before"

It was much better before. The new page doesn't work properly. I won't wait a few minutes for it to start. The auction will be over before I bid.

"Used to be good "

I loved the old website. Whoever made the decision to launch this new half baked mess before it was ready needs to be fired. I have never in my life seen a company launch a new site with so many simple issues. its not even like its the new features that need work its missing things it used to have. no proxy bidding, no auto pay, I cant find tracking details. no previous search auto resolve. the orders page is an utter mess. I have spent and made thousands using this company but im going to have to come back next year and see if this mess has been sorted. its just too frustrating.

"Doesn't Appear To Be Changing For The Better"

I've been buying from them for over a year and on balance have been happy with what I have received, however recently I have had to be far more diligent in what I purchase from them, (And I would avoid buying the Curry's return items like the plague, which I now note are no longer flagged as such). There old website wasn't the most user friendly so I was hoping for better things from there revamped site, however that doesn't appear to be the case to date. I hope things improve going forward or my not inconsiderable spend will inevitably reduce further.

In Conclusion I would liken it to playing a slot machine (i.e. its a gamble). What's changed recently are the odds. (And not in the buyers favour)

"terrible website, crappy auctions"

terrible website, crappy auctions, unfortunately but in my opinion the last changes are fatal for people who buy on this website, you have become very different from other auctions of this type, and now after the changes unfortunately but you have become similar to other unattractive websites, the initial prices for returns starting from £400 + VAT and shipping is a total misunderstanding. I am very disappointed with these changes, that the website has removed many categories, it is no longer clear as before, and apart from that there are very few auctions, many ads are 1-2 items, I hope that someone from the management will see that this project is a failure and will return to the older version of the website plus to the auctions that were before, maybe you will sell cheaper but more people will buy, currently I do not even see anything interesting to buy for many days :(

"the staff only answer within the rules…"

the staff only answer within the rules , but there is no compassion or feeling towards customers when they have been totally ripped off. when you pay a lot of money for glass products, expect them to come smashed and only fit for bin, not repairable, and when you order a pair of shoes you don't expect to get only one. there problem is they can't describe what your bidding for or they won't be able to sell it. Buying brand new is ok but be careful of returns some are fine but a lot not usable.

"does anyone have such a message?"

does anyone have such a message?

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"Since new website complete failure "

Since new website had to create new account now I have won Auctions yet says 'you lost this item' not happy at all emailed days ago no response!

"The worst after the new update"

The worst after the new update

"Used it all the time had some brilliant…"

Used it all the time had some brilliant bargains. But this new website is pathetic. After it launched took forever to get logged back in. Today they are offering free delivery and it won't load up. They email yo say it fixed but it isn't. New website it just a load of crap

"Can sign into new site can’t bid on…"

Can sign into new site can’t bid on anything keeps saying I need a savers card emailed them and had no answer but hope they get back soon I have spent a lot of money with them would be a shame to have to go somewhere else shame they haven’t sorted the problem with the new site