"New platform is absolutely terrible"

New platform is absolutely terrible

"The new site a disaster, curry returns awefull"

The new site is massive downgrade from the original it now near unusable, its dead again right now, pre bids had to be disabled as it couldn't cope.

Also echo avoid curry returns these are not raw returns they've been picked clean of anything of value and the items are even still marked with there internal fault labels etc.

"LET ME DOWN JOBALOTS"

You website goes down most of yesterday. I cant check out or anything. Wake up to find you have blocked my account for NON payment. Received emails to say you had technical difficulties. Been with you for ages and ALWAY PAID ON TIME. You have my payment card on file as always and took one payment yesterday for ONE item but not the rest. Support NOT getting back to me. Really disappointed you would treat me this way.

"It's a bit of a gamble"

I have bought some good things from Jobalots but also had some problems with purchases. One time I bought a router it was supposed to come with a box of cutters but when it arrived the cutters were missing I made my bid based on the cutters at least making the purchase viable if the router was faulty which turned out to be the case. I complained but was told that in the T&Cs it mentions that parts etc may be missing and my claim cannot be upheld.
My last experience has not been responded to I have sent three emails without reply I bid on a set of darts valued at £116 but received a completely different set valued at less than half that amount so I ended up paying more for the darts I received than buying them new. It's been my experience that it's a complete gamble as to what you will receive you may get the item as described or you may get something completely different, it's a bit like bidding on a Rolex but receiving a Timex.
Don't expect to much it's all covered in their T&Cs.

"I don't know what is going on with…"

I don't know what is going on with them, I have emailed so many times no response. my basket had lots of things then it was just emptied.

"The absolute worst!!!! "

Absolute disaster! If you have an issue with these guys don’t expect any help! Very quick to respond with comments to bad reviews but their customer services department is utterly useless! They sent me invoices for delivery fees that they should have applied and I have tried to pay them over and over again but the links they’ve included don’t work - wont let me log in and their admin people have blocked my account. I have emailed, without exaggeration 12 times and rec’d no help. It took them 8 days to accept that my account has been blocked by admin. They have £5K of my money for deliveries that haven’t shipped because the account is blocked and no one at Jobalots wants to help. I’ve tried everything in a bid to get someone to help me! I need to report to HMRC and I have a £5K hole in my cashflow. Send a request for help and get a generic, useless response 72 hours later, respond to useless email and wait 72 hours for another useless response that does nothing to solve problem.

"Porażka"

Porażka, strata kasy i tyle.

"This company is an absolute nightmare"

This company is an absolute nightmare. I ordered a job lot worth thousands, and they only delivered part of it. After weeks of endless back-and-forth emails, they still refuse to issue a full refund for the incomplete order, instead giving me nonsense excuses and asking me to do the impossible by listing every missing item from a massive order.

They have the most incompetent and unhelpful customer service I’ve ever dealt with. They keep stalling, avoiding responsibility, and sending empty replies with zero intention of fixing the issue. I’ve spent nearly £10,000 here, but they clearly don’t care about customer loyalty or basic decency.

Save yourself the frustration and avoid this company. They’re dishonest, disorganized, and utterly disrespectful. There are far better, more trustworthy options out there.

"Absolutely awful to do business with!"

If you do enough business with a supplier there will be issues. How these issues are resolved is critical to good customer service. There is nothing close to good customer service going on at Jobalots! At first I was extremely impressed. We had issues and they were resolved quickly and efficiently. Most recently - last 3-4 weeks their service has been absolutely appalling. The absence of a phone line is tragic; If you guys really want to improve, start actually processing issues, ask your people to read customer complaints and emails and consider things objectively. Commit to SLA's - a week would be a long time but at least there'd be hope. At the present time my issues have been going on for weeks and weeks and there is no light at the end of the tunnel. I know they’ve had issues with integration of a new web portal and I don’t know of a business that hasn't endured nightmares as a result of the change, however allowing staff to sit on their hands, syphoning customer complaints and issues into a meaningless vacuum is a terrible strategy.

At the present time, I have no idea when my numerous issues will be resolved and not knowing what’s going on, when issues will be evaluated and processed is frustrating and enormously irritating. Someone in authority at Jobalot’s need’s to take the bull by the horns and commit to and urgently implement a functioning, effective process to deal with customer queries and issues.

"Yesterday I bought 2 pallets "

Yesterday I bought 2 pallets , i paid one with no problems, but the second payment of 142,80 that i have made was showing me an error but the money has been taken from my bank account!
I am trying to get in touch with them from 36 hours nobody replies!
I have sent all the proofs bank statement, and a picture of the error!
They don’t even bother to reply to my emails!
Seems like a scam to me!
They don’t have phone number to contact and on the emails they don’t reply back !
What is funny that the pallet disappeared from the “cart” but i already paid for it!
I don’t even know what to do because they don’t get in touch with me!

Quick update, i got the refund from them but the customer service of them is really really poor!