"This used to be my favourite place to…"

The new website is definitely more customer friendly but there have been issues with it. It has been launched less than months ago,so I hope that it is just a transitional period.

The issues I had have been resolved to my satisfaction and I will continue buying on this platform. Thanks.

"Company fabulous, new website rubbish"

On the whole I love this site and am a regular spender buying new and return pallets. As someone said, only bid what you could afford to lose. Had lots of really good bargains. Some boxes of rubbish in the bigger lots, but then charities receive items for free. Personaly find their customer service very good no complaints there. However, the new website is horrid. Half the time it does not load. Mobile devices hate it and dont seem compatible so I use my laptop. The design was far better before in my opinon and much easier to navigate. I will continue to use them and overall its a geat company. Buyers just need to research before buying and not complain when returns are not new.

"Was a happy customer last 2 years but…"

Was a happy customer last 2 years but new platform is horrible can't use it won't load it's lost all my card details

"Constant technical issues"

I do like this website a lot, and every person I talked to is lovely and helpful but….
The old ‘design’ of this website had many flows BUT I was still able to shop. Now I literally can’t. Not for days, for weeks!
Not sure if it’s technical fault or servers can’t handle a little crowd, but it’s a nightmare that does not seem to improve, if anything it’s getting worse.
Proxy bids were removed; I can live with that.
But when I browse and tap on item, wanting to bid, page will open and say “something went wrong, reload page” and bidding is not possible. Cannot bid from main website either, so I am not able to shop. Late afternoons and evenings are the worst.

I’ll be happy to remove this 1 star review, moment I will be able to shop again because when site works, it’s great experience

"I always give order at joblots from one…"

I always give order at joblots from one year some time face issues as well but they sort out . Team is helpful.
Appdetex ltd

"Absolutely awful I’ve been buying from…"

Absolutely awful I’ve been buying from them for quite some time and was in the highest category spend monthly since the new system is coming into place. I’ve only just been able to get on and now I’ve won a few things today but the Paige just isn’t loading you would’ve thought they would’ve saved their version, of the Ol platform to use in case of problems this one is absolutely horrendous. Bye-bye job a lot you hav lost a customer that spends a lot of money. In excess of 4k per month !! Customer service wasn’t of much help either when I couldn’t get back on the new system just getting repetitive emails asking for further information and blaming my email provider shocked to say the least that they can just lose customers with care

"Received 26 emails about non payment…"

Received 26 emails about non payment and my account is blocked again.
This company is a joke.
They have serious it issues and blame the system when we all know garbage in garbage out.
I received emails saying all sorted and 24 hours later same thing and I loose my order.

"The new website is just utter trash"

The new website is just utter trash. Right now I can't log-in, can't bid, can't favourite anything. Any item from the search results won't load.

Not to mention such simple things they've done away with; Auction end time! You can't even see what time it ends anymore, you have to calculate based on time remaining. Why?

Previously the auction amount was in green (if you were winning) or red (if losing), but now they've completely done away with that as well, with a stupid little winning/losing sign. Why?

And they've also gotten rid of automatic bidding because their useless development team can't seem to programme their website to do what ebay was doing 20 years ago.

This is a perfect example of how to absolutely tank a company with a website change. They must be losing so much money right now from people not being able to bid. Disaster.

"The new website is the really bad"

The new website is the really bad, half the time you can’t log in and when you do it’s so slow.
I know some things are customer returns but half the stuff should not even classed as customer returns but scarp, surely you must check the stuff

"Completely lack of support"

Customer support? Not here.
I have been using Jobalots for over a year.
I previously shared the website with people, warming them about the risks. But lately it is not worth it.
I did an order over 14 days ago, paid £223 and received nothing. After a week, someone from their "dedicated team" tells me that my order was delivered and sent me someone random address and order photo of the doorways.
14 days later, I still waiting for the dedicated team and they haven't refund me for the order they messed up.

On my previous order, I bought a pallet, in their terms and conditions they specified that 10% of the items can be missing. But I contacted them as 2 out of the 25 items were missing, conveniently 2 items which value was on the top 3 of the pallet.

On top of that, they have now couple up with currys, and so far, I bought 1 pallet and 1 item and I got a pallet full of rubbish an a broken grinder.

When everything goes smoothly, the website in general is not great, but not bad neither, but if something goes wrong with your order, you are left alone without any kind of support and waiting for them to answer you whenever they can/ want.

Again, over 14 days later and they still have my money and I haven't got a refund. I don't even know if that is legal.