"Closed for a refurb for two months…"

Closed for a refurb for two months after taking over a property. Billed us for over £5k!!!!! to have some lights on (small shop)
Complained and they reviewed and now want £1k. They are useless.
Trying to charge £6.19 a day standing charge!!!
Never ever ever consider using these sharks. Customer service is pointless.

"AVOID"

AVOID. Do not use Engie, they make up imaginary figures for your start read even when you submit photographic evidence. When you enter your meter readings online, they ignore them and make up a figure of their own. We inherited a contract with them and even though our contract ended in March we are still waiting on a refund. Out of a bad bunch, Engie must surely be the worst.

"Energy ombusdman"

Finally managed got out of contract with Engie..never been through that bad experience before ..thanks to energy ombusdman helped me out from them..

"Metering Team Appear to be a Fictional Department"

Engie are impossible to deal with as none of the separate departments seem to communicate with each other and having departments that are not contactable by customers means giving 1 start as a review if far too generous as there is zero customer service so they should have a zero rating! We are trying to get a supply reconnected following a previous tenant going into liquidation and have been told by various staff in the debt recovery team that this is sat with the Energy Assets as MOP to arrange a date however the MOP have advised that the metering team at Engie have not put in a request for this and their hands are tied until they receive this! We have now raised a complaint and have been promised on a number of occasions a call back from this metering team, who ignore all emails sent direct to them, but still no call back or reply from them to emails. Will continue to bang my head against a brick wall and will make by 25th call to them tomorrow to see if I can finally get some sort of update!

"Bad supplier for BUSINESSES"

Another advice for all BUSINESSES.
DO NOT sign a CONTRACT with them.
We had 2 years contract with them and it was a nightmare with an usurious prices and very bad customer services. It took them 6 months to transfer my new tenancy progress so i had to pay over £3000 for 6 months out of contract or stay in contract with a bit better prices.
All the inappropriate charges i had to pay off or they cut your power supply. I raised my issues from Nov/23 and before but till April/24 they still investigating and no reply. Even I finished my contract on Feb/24 and cleared all payments with their confirmation but they still do not refund my deposit of £1500 till now. They just ignore all my claims and emails. Very horrible customer services!

"Engie uk unethical and irresponsible business"

Engie uk have been commiting fraud by supplying a residential property on commercial basis without verification through an agent.
As owner of the property, it has been a nightmare taking Engie to the Energy Ombudsman to rectify the situation. Even with the Ombudsman ruling Engie now will not provide the SMART meter actual readings or complete remidial action as required by the timeframe the Ombudsman stated. Instead they are estimating and chasing me for energy usage at over £1000 a month on a 3 bed house.
Complaints to Engie has been dealt with total incompetence and non existing customer service or desire to resolve.
4 months of anxiety and stress and still no resolution. I an retired and vulnerable, Engie informed still payment demands weekly.
Would rate them at zero stars, unethical business practices and inconsiderate , do not care for customer well being, just demand fradulant bills.

"Thiis has to be the worst electric…"

Thiis has to be the worst electric company, I have ever had to deal with, the blend and extend is a complete con.
we were promised as soon as electric rates reduced, our invoices would decrease, this did not happen, then they tell you a whole bunch of rules concerning blend and extend, that were never told to you when you take out the contract.
Then when you leave and another tenant takes over it takes months to even get the contracts closed. They string it out and then try to charge the new tenant stupid amounts for there electric for the months. they are a complete and utter con firm and do not deserve anyones custom. I advise you all to AVOID THIS COMPANY, every other electric firm i have dealt with in the past after being in business for over 30 years and moved companies on many times, the max time it has taken is 3 weeks. They say is takes 3 months, just soo they can con the incoming company to out of contract prices unless they resign with them.
AVOID AVOID AVOID

"DO NOT SIGN A BLEND & EXTEND CONTRACT WITH ENGIE"

I have been trying to reach a settlement for our Blend & Extend deal for 10 months. There was no small print or details on the contract I signed, just a 2 page leaflet.
I first asked to blend & extend my contract on 04.04.2023. I recieved my first offer in September, with no possibility of back dating it to the request date. The offer itself bore no resemblence to the terms in the leaflet. After much wrangling they have improved the offer twice (in December) but still refuse to offer the blended rate until the current contract expires. They are in clear breach of contract.

"Our advice to all businesses"

Our advice to all businesses: DO NOT sign up with this entity. DO NOT believe their offerings. Especially their BLEND & EXTEND. Get legal advice. Their contract terms are NOT IN YOUR FAVOUR.

Share your experience energyscammer at gmail.com

"still waiting since June 2023 for our…"

still waiting since June 2023 for our meter details to be updated on Engie power's system! (more than 6 months wait! Has caused lot of inconvenience. unresponsive service