"Inefficient and unresponsive"

Very inefficient account transfer leading to being charged high off contract prices. Unresponsive customer services department. We still have an unresolved query 5 months after raising the issue.

"Spurious Debt Claim by Engie and their actions in pursuit of an alleged debt"

Do not deal with this company.
Out of the blue, Engie informed my company Bastion Glassfibre Limited that they were applying for a disconnection notice to switch off supply to my factory at 2 Harvey Close, Crowther Industrial Estate, Washington.
We had never heard of Engie who were claining almost £5,969.55that we owed Engie for the supply of energy to our factory unit. Bastion had rented the factory for 20 years from the landlord and had never used Engie to supply either gas or electricity to our premises.
I asked Engie for a copy of their supply contract with Bastion and statement of the alleged debt against their Account No 10160202.
Engie did not want to know they just kept threatening disconnection unless we paid the £5,969.55.
We found out that Engie were originaly chasing SQR Print and Design for the debt, but as they went bust 20 years ago, Engie then decided to pursue another company on our estate called Northern Hydraulics, Limited. when Engie found out that they went bust, they decided to pursue Bastion for the alleged debt.
I rang up Engie several times toi no avail and sent emails, but they were sure that Bastion were in debt to Engie, despite the fact that Engie could not provide proff of contract or invoices for their supply.
They justified their claim by stating the MPAN meter number that they owned the supply from that meter was located at our factory unit, therefore, we were liable for a debt which must have been more 20 years old. For the last 20 years we had been paying all energy supplied to our factory unit without any problems.
In 50 years of business I have never encountered a company who without grounds to substantiate a claim of debt with the threat of pending legal action unless monies were handed over to prevent imminent litigation.
We are awaiting someone to disconnect our energy supply, however, the factory is cuurently kept locked to all visitors with staff having their own factory keys.
However, Engie says if we prevent access ordered by the Courts we will be liable for any costs incurred by preventing by such an action.
We are currently awaiting Engie trying to disconnect our energy supply

Jeff Redmayne

"only gave a star to be able to post…"

only gave a star to be able to post this.
Disgusting behaviour from start, have been told that apparently my business has a contract with them yet they have nothing on paper from me.
obstructive at every level.

ofgem here i come

"Absolutely dreadful company"

Absolutely dreadful company - do not use
Was "persuaded" by a broker to sign a contract as they said prices were going to go through the roof - back in October 22 (last year) for a contract to start in December 23. Since then I have been trying to get out of the contract - first asked back in December 22. They refused. I have asked again and again - is there a penalty for exiting the contract. They will not let me out of the contract. It is extortionate compared to today's rates - over £2 daily standing charge and 60p/unit!!! I can get a contract for less than half that but they will not release me from the contract.

"Gary was extremely helpful today and is…"

Gary was extremely helpful today and is a real assett to the company

"My wife worked for Engie in Southend on…"

My wife worked for Engie in Southend on Sea Essex from 2012 to 2015 on the telereal trillium contract as a cleaning supervisor. She was never paid the correct rate. Evelyn had been diagnosed with cadiovascular and renal health issues. This notwithstanding Evelyn went over above and beyond working for this evil people. Doing multiple sites working late into the night. In 2015 owing to Evelyns health condition detiorating we went abroad on holiday for a break unfortunately Evelyn's condition got much more worse. This meant that Evelyn could not travel back to the uk and continue working until she was stablelised.We got in touch with Engie and made them aware of this. They showed zero sympathy. Instead they terminated her contract unlawfully. Unfortunately Evelyn passed away a few days after. I will be filing a historic claim for damages sueing Engie for the mental anguish and distress they caused Evelyn and Death in Service Award.

"Avoid like the plague"

Absolutely ridiculous customer service. They seem to have no idea what they're doing. They never update you directly, you have to constantly chase them, leading to endless delays. We have now been trying to get a final bill so we can close our business for almost 3 months and the end is nowhere in sight. Never had any problems with Engie until we tried to leave and since then it's been a nightmare. They are literally preventing us from closing our business and have left me.no choice but to leave this review. Avoid like the plague.

"WORST CONTRACTORS"

This firm has no organisations they hire cowboys and god know what else the have worked on many home in county Durham this year there work is so appalling

"SCAMMERS"

Stay well clear, no communication and very unproffesional, especially when trying to contact to speak with ‘liaison officers’ you contact the liaison officer and they say they will call back but never do, you end up chasing and don’t get a response, they just ignore you completely. Once you have spoken to someone, they say they will get someone to contact you but after this there is no communication, you are COMPLETELY IGNORED. Really unprofessional and untrustworthy.

I will name and shame as there is still no response, absolute scam! The so called ‘liaison officer’ Hayley Cox has no communication at all, no matter how many emails I have sent or called she never responds to you or answers your calls. These people need urgent investigation. They choose to ignore you and only get in contact when they feel like it. How are they still operating?!

Next step Ombudsman, luckily I have all the emails and calls saved, absolute scammers. AVOID AT ALL COSTS.

"Scammers!!!"

What a scammy, vile lot. They give you ridiculous hours to wait, even when you wait all day they never turn up. Had to wait 6 days with my ceiling exposed, while they were here all the man did was moan how hard the job was and how tired he was. Told me would take him 4 hours so he booked 4 hours for the job, took him an hour and he stayed in his van for the rest. They lie and never turn up. But are suddenly available to harass you for money though.. scammers!!!!