"The chap who helped me Kellor was…"

The chap who helped me Kellor was phenomenal and saved my project as i had a deadline and tilers on site i could not get the tiles anywhere else but luxury tiles stocked them. Kellor helped me with next day delivery arrived without any breakages cheers

"High end quality mosaic tiles and…"

High end quality mosaic tiles and impressive collection! Will definitely use you guys again

"Very helpful on the phone most…"

Very helpful on the phone most informative , answered all my questions and gave me some advice. Excellent service and quick delivery would use again

"Beware "

I choose this company because they said they deliver in 1-2 days, and the prices were good. I made my order on the 14th Oct, I waited until the 21st but nothing arrived, despite receiving an email on the 16th to say they had been dispatched. I called on the 21st (from a phone not associated to the order) and was told that DHL had lost the order. They said they would resend the order and I should receive it on the 23rd, they would let me know when the order was picked up and that it would be tracked so that I knew when to expect it. It is now the 23rd and I have heard nothing further. I have tried to phone (10 or 12 times) and no answer. I think they check the phone number ringing them & don't answer if the phone number corresponds to an order that hasn't been delivered!
Note that this company has the same contact details as Tiles Decor !!
Addendum 26th Oct - Since posting this review I have had no problem when phoning them. After a further 3 calls my order is still in Germany and will probably arrive in 4 or 5 days, but no guarantees. I've cancelled the order with their agreement and should receive a full refund, plus an additional £10 if I remove the review from Trustpilot!!
If you do want to order from Luxury Tiles UK or from Tiles Decor then I suggest ringing them first to see if the items you want are in stock.

"BROKEN TILES"

Ordered and paid for Tiles to be delivered to Ireland - order cancelled as they don't deliver porcelain tiles to Ireland! Good point was the refund was back in my account within 2 days. I reordered them as I was travelling to UK and could pick them up. Tiles arrived in bits!! Not just a few cracks but literally in pieces. I am not surprised they arrived that way as there was absolutely no packaging around the tiles and had just been thrown into a large brown box. Considering they wouldn't deliver to Ireland in case a breakages this is a bit of a joke! An email was sent to the company with photos and it took days for them to come back to agree to a refund. I expected the refund in my account within the 2 days again - here I am a week later and still nothing! I received an email nearly a week ago to say it should be in my account within 2-3 working days yet still nothing. I was going to order the tiles again but after this experience NEVER AGAIN!

"Premium quality"

Premium quality, fast service, look stunning but I still think delivery was very cheap compared to other tile companies. Was thrilled as I got our blue mosaics on sale.

"Wood effect tiles arrived on time"

Wood effect tiles arrived on time, great customer service when I called to check on my order as I had a question from the delivery company. Most definitely would use them again

"We have used this tile company twice…"

We have used this tile company twice and cannot recommend them enough! Great products, brilliant service. Just a shame I had to pay £29 delivery for my second order as my builder needed 3 more boxes.
I would definitely recommend.

"Purchased bathroom tiles at a great…"

Purchased bathroom tiles at a great price with great service. We are in a process of choosing bathroom floor tiles and will definitely use this company again. No hesitation in recommending Luxury Tiles.

"Zero stars! Customer Service very dire.."

Zero stars!. Customer service is hopeless; don't do what they were supposed to do. 1 pack of tiles all smashed so asked for a full refund. This has been twice I've rung them to tell them to come and fetch them. Won't refund until had tiles back. Wanted to refund for 1 pack; what's the point in doing that if you've ordered right amount to do the job!! Will never use these again.