"Jane from the blackburn Clarks has been…"

Jane from the blackburn Clarks has been fantastic highly recommend the level of help and assistance she gave, warm smile and very good at her job, she needs a raise.

"Sophia and Zakia gave me the first…"

Sophia and Zakia gave me the first class service and attention I have come to associate with Clarke’s Shoes. It was a pleasure to have their help and guidance. I would wish them both well!

"The shoes I ordered are really great…"

The shoes I ordered are really great and they arrived very quickly.

"Imaan on her first day back was…"

Imaan on her first day back was absolutely fantastic
She was calm and accommodating with my little boy
Thankyou to all other staff present aswell.

"Gina is incredibly helpful and really…"

Gina is incredibly helpful and really helped me find my shoe size, it was incredibly amazing how professional it all was. Her staff are so supportive and friendly!

"Great service, especially for kids"

Recently brought my VERY active 3 year old to be measured - Gerry in Grafton Street was great with him,really helpful and found a pair of shoes that fit perfectly. Would definately go back

"Brilliant experience with my son on 2…"

Brilliant experience with my son on 2 occasions in Belfast Jo was absolutely outstanding with him and a credit to the company A**

"First shoes for toddler, great"

Visited Clarks Aylesbury to buy our 18 month old her first shoes, Joseph was very helpful and put her at ease. I was worried she'd be a bit shy but she enjoyed the whole experience of trying on the different shoes, thanks to his professionalism and capability.

"Loyal Customer Disappointed by Declining Quality"

I’ve been a loyal Clarks customer for years and currently own two other pairs that I’ve been very happy with. That’s why I was confident when I purchased a new pair recently — but unfortunately, this time the experience was disappointing.



Thank you for your response. I appreciate the apology, but I feel the situation deserves more than a link to a generic contact form.

As I mentioned in my original review, this was not a one-time issue — I received three different pairs, all with the same defect. I even visited your store and spoke with the manager, who acknowledged the problem but called it a “minor defect” and said there was nothing else he could do.

As a loyal Clarks customer who already owns two other pairs, I expected better product quality and support. I’ve now been through several replacements and still haven’t received a pair that meets the standards Clarks promotes.

I will fill in the contact form as you requested, but I sincerely hope this isn’t just another loop with no resolution. Loyal customers deserve more than generic replies.

There was a noticeable defect where the sole meets the leather — a small gap, likely due to poor bonding. I returned to the store and was told by the staff that it wasn’t considered a defect. After speaking with the store manager, he agreed to replace them. However, the replacement had the exact same issue in the same spot. The manager called it a "minor defect" and said there was nothing else he could do.

I refused that pair as well and requested another one to be sent to my home. The third pair I received was slightly better, but still not the level of quality I expect from Clarks — especially at £90.

I’ve trusted Clarks because of their reputation for craftsmanship, but this experience didn’t live up to that standard. It’s disappointing to see this kind of quality control issue from a brand I once recommended with confidence.

"Quick delivery"

Quick delivery. Excellent services