"Fast prompt replies & just extremely…"

Fast prompt replies & just extremely helpful. Excellent customer service!

"Prompt Customer Service Help"

Accidentally ordered the wrong size for a product and received assistance right after business hours reopened. Very grateful :)

"Brilliant customer service when…"

Brilliant customer service when incorrect size ordered they were able to amend prior to delivery.

"First purchase - not a new item with stains and smell!!!"

First purchase: Ordered 2 dresses. The white one was clearly a dress that was returned by someone else, probably worn, it was covered in stains and smelled like mould. I brought it to the dry cleaners who said the stains were blood!!!! amongst other things... I paid more for it to be dry cleaned than for the actual dress which I needed for an event and didn't have time to get something else. Charcoal said the dress had nothing wrong with it, pretended the stains were the way the fabric is, ignored the extensive photos of stains I sent and refunded me $4. What a joke... Terrible

"FAV STORE EVER "

I don’t know where this brand came from, but I am honestly in love. I’m 38 and I always struggle to find nice fit good quality clothing especially when most Brands expects you to dress like a grandma at my age. Their clothes are sexy but also sophisticated a casual all rolled into one. I am obsessed with charcoal. I have so many compliments on my long dresses, I have nearly 10. My latest purchase i got the Sasha maxi!!!!! Wowwww!!! Where did this fabric come from and can you please make more items? It is so buttery soft and comfortable. I fit a large. i usually fluctuate between 14 and 16 but this is so sexy on. The stretch is amazing, but also not too stretchy that it looks saggy. I am in love. I also got the white Jacob jeans and the Asher mini demon. 🖤🖤🖤🖤 I have quite a large butt and thighs, but I have never had any issues with any of their denim. 16 actually fits over my butt and comfortably. The jeans are so hot little long as I’m quite short but I will cut the bottom off. The skirt is a PERFECT LENGTH. Thank you so much for making amazing clothing!!!!!! Customer service is awesome. Always get back to me fast. Delivery usually next day. I’m in Brisbane. Everything about this company is 5 star!

"I Made a mistake on my order and they…"

I Made a mistake on my order and they were prompt to change this for me . Lifesavers xx can’t wait for my dress to arrive. Thanks so much guys for your great service x

"Charcoal Clothing is truely at the top…"

Charcoal Clothing is truely at the top of the game in every way! From the style and quality of clothing/ friendly and helpful instore shopping experience & phenomenal customer care team.
I will continue to shop here and enjoy all this brand has to offer. Thank you 🙏🏼

"I had an issue with receiving my order…"

I had an issue with receiving my order recently and unfortunately Australia Post was unable to help me locate my missing parcel with no resolution. I reached out to the customer service team at Charcoal and they were more than accomodating at providing a resolution. The response to my emails was very quick and I felt like my matter was heard and understood clearly. I was provided with necessary information about Charcoals Shipping policy which addressed my issue but I’m very thankful that the team was able to assist in a successful resolution for me. Very happy with the outcome.

"Rachel was very helpful for my shipping…"

Rachel was very helpful for my shipping issue.

"Technically one of the best customer…"

Technically one of the best customer services I've received ever. Resolved my parcel issue in the best way possible — thanks so much again team. That was much appreciated :)