"Great service and very helpful…"

Great service and very helpful assistance from Freddy at St Albans shop
Also good selection and choices
Thank you

"Next day doesnt mean next day and don't expect easy refunds"

To say this order was disappointing doesn't cover it. We ordered 3 shoes for next day delivery on the 19th of July. I was happy to see the shoes were dispatched early morning 20th of July and were with the courier. The courier Hermes was saying it wasn't with them yet but I assumed it was just waiting on updating. By 2pm I got suspicious as it was still showing as not with the courier so I got into contact with Hermes who confirmed contrary to Schuh's email, that it was not with them. At 4pm, I managed to get hold of Schuh via twitter and they stated due to the extreme weather - the package had been delayed. I can completely understand why the package might be delayed but what I think is disappointing is that they told me it was with courier early morning when it was not. I could have gone to get the shoes (which I clearly needed urgently hence next day delivery) but by only informing me they misinformed me when I chased them up at 4pm it left me with little options. I asked them to cancel the order but they refused, saying it was dispatched. They told me to refuse the delivery. I had to run out late in the house and spend more than I was comfortable with due to them leaving me with little to no options.

Then, the courier left the parcel outside my home when I wasn't in so I wasn't able to refuse it. I tried to take it to the post office but was informed that 2.50 would be deducted off each item (7.50 total) for my refund as I didn't have a Schuh account. I wrote to them again to resolve this as this did not feel fair considering it was their error and they offered to make it right and give me 15% discount for further inconveniencing me.

I sent off the return and was disappointed for a third time when they only refunded me for two shoes out of three leaving me £40 short. Considering the mess they've already put me through I thought this was completely unacceptable. I am sure that they will promise to make it all right again but I am not holding my breath

"Not happy but happy"

Applauded for the delivery,I’ll give them that.came early the next day.
But they tried to send ME…ME a pair of new balance trainers with no paper in the shoe box,no paper in one of the trainers, and a box that looked like it had travelled more around the world than my millionaire mate Rudy during covid (a lot,the rich bar-stood) with the corners stuck together with an enormous amount of cello tape because of its state.
I couldn’t even wait to send them back via return label.jumped in the motor went to the store and returned them,then got a touch popping into offspring after and buying two pairs of air max 95 beetroots and a pair of Jordan 1 low unc’s.
Thank you schuh,will never purchase a pair from you online again,but the female staff in the store i retuned to looked wonderful

"Withholding monies"

I ordered Dr Martens sandals (£94.00) which arrived on the 14th July unfortunately they were half a size too big so I opted to return via Inpost. Seemingly Inpost have lost the item and we are now 15 days on and I still have not received a refund. I’ve emailed multiple times and keep being told it will be a couple of days while they investigate with the courier, it is a never ending saga and completely unacceptable to withhold a customer’s money in this way when they have returned the item in good faith via Schuh’s recommended returns route!

"Incredibly helpful and professional"

Visited Southampton store today, very happy, the staff are incredibly helpful and professional.

"Excellent service."

The advice and service given to me by from Liana in Milton Keynes was excellent. Thank you.

"Great Service"

Thank you Ryan @ Brent Cross for your excellent knowledge on Birnkenstock & showing me a good selection of styles. Well done!

"Great service in my local store."

Great service in my local store.

"Great experience with ordering my shoes…"

Great experience with ordering my shoes online with Schuh. I ordered a pair of trainers and when they arrived they were labelled the correct size but somehow were far too big, not Schuh’s fault just an issue with that manufacturer. I sent them back and asked for a replacement, the whole process was painless and my replacement trainers got to me in no time at all. The price was good and service was great too. Highly recommended.

A lot of the negative reviews on here seem to be more about delivery by 3rd parties than they are about Schuh.

"Meadowhall Store - Very friendly staff"

Visited the Meadowhall store for a pair of shoes I have wanted for a while. Staff were lovely, helpful and very friendly.