"Recommend!"

Recently bought shoes which did not fit me, it had been a month but they accepted to exchange it and the new shoes came so quick! Much happier with the new shoes & the 365 policy comes in handy!

"Refusing to send me an exchange"

Received my order and needed to exchange for a smaller size. I returned the shoes through InPost two weeks ago now and have still not received the exchange. Tracking information is showing the item has been picked up but that it has now not moved for 10 days. I emailed customer services with the tracking number and proof of postage and they are refusing to send me my exchange item as the parcel is lost! This should be an issue for Schuh to resolve with the courier and my exchange should still be sent to me. A lost parcel is not my responsibility. I am hugely disappointed as I expected a trustworthy service from such a large company. Even small independent companies honour returns even if the parcel is lost, when the customer can provide proof of postage.

"Everything arrived just in time for new…"

Everything arrived just in time for new school term

"Poor returns process"

Returned item 4 weeks ago and tracking confirmed they had received but never heard anything regarding refund. I contacted schuh on twitter who said they hadnt received the order to which i sent the proof they had. Came back to me an hour later advising they had ‘found’ my order.. their lack of organisation shouldnt be at the customers expense who then has to chase for their money back.
Similar situation with a friend who ordered and returned 2 items but they lost the parcel and as tracked delivery wasnt used they wouldnt refund even though they had the postal receipt; so £150 spent on nothing.

Poor company with bad processes and poor customer service

"Great customer service"

Had an issue with delivery from Schuh (using Evri). Customer service was friendly and polite, spoke to a woman named Niamh, who sorted everything out within a few minutes. Great service!

"Do not purchase online - no refund for fraudulent untraceable online transaction"

Absolutely shocking. I ordered school shoes online using my visa debit card (also using a discount voucher they had emailed to me which worked) but I got no receipt of order or confirmation although the balance was taken from my account. On contacting them online via live chat help (for well over an hour) and via email (to screenshot the bank transaction leaving my account in their name) I was told that they had no traceability of my order whatsoever. Their solution was that I go to a store and pay again and that they would not refund me. (they said I could email them details of a parking ticket for them to pay for the inconvenience) My advice is stay well clear of this fraudulent company. Nobody of sane mind would pay twice. I am a most dissatisfied customer and I feel it is only right to warn others of my dreadful experience. There is clearly a problem with their online purchasing system. Also I had requested them to email me a copy of the transcript conversation and told I could download it myself at the end. ( I wanted to keep details as was shocked at how it was handled and their solution) but they closed down the chat before I had ended it and before I could download it myself) I have since emailed them again asking for it as would really like it for my records but have not received it as yet.

"Schuh review"

The shop assistant was extremely helpful

"Terrible courier selection"

Please stop working with UPS, they are terrible. The worst ever, never delivered to appointed address. I have to collect it twice from drop off point. They don’t even bother to do their job!

"Nightmare"

Nightmare. Worst customer service. I bought shoes and they continue to send me bit messages about how I need to contact them. Absolute joke of a service.

"You have the worst courier service"

You have the worst courier service. Not even the first time. Why did I even bother. It's been a while since the last one that's why