"Order two pairs of trainers of Schuh…"

Order two pairs of trainers of Schuh for next day delivery on 30/11/22 on tracking it stats it been at the delivery depot for over 24hr no messages of when it’s going be delivered

"No Delivery Twice!"

On the first attempt, my purchase was debited from my account but when I spoke to Schuh, they told me there was no such transaction existed and that I would be refunded. Fine. Then I attempted to purchase the shoes for a second time, hoping it was just a blip on the first try, and I ordered them for next day delivery within the allotted time. Next day - no shoes. I spoke to Schuh, who apologised and refunded me the charge, but was still waiting for these shoes. The following day I get an email to tell me the shoes have been delivered, but despite being in all day, I received no call and still don't have the shoes. All in all a complete waste of almost five days in total. I usually try to look on the bright side and understand mistakes can happen, but this just seems like a badly organised system.

"Parcel never arrived"

I ordered a next day delivery on 25/11 still waiting now in 29/11. Evri didn't deliver and no update from them. Reported to schuh who said 'they are keeping an eye in it' This is not good enough. My parcel could be lost or stolen for all I know . If you pay for a service ice you expect that service to be provided. Please sort this out. Offer click and collect option or a refund so I can purchase these shoes elsewhere , where I will actually receive them.

"Amazing service"

I have to say, I can't fault the return and replacement service of Schuh. I had an upper fabric fault on my Doc Martens. Didn't have the receipt anymore but brought the bank statement. They looked at the boots and offered me a new replacement pair straight away. Was out of the shop within ten minutes with my new pair and I'm ever so happy. Thank you, Schuh! You've made my day as they were my favourite pair and I was devastated they had a fault.

"Sehr schnelle und transparente…"

Sehr schnelle und transparente Lieferung mit Sendungsverfolgung. Lieferung in Tüte und Originalkarton. Ich bin sehr zufrieden.

"Beware Schuh price and charged a higher price"

I went to the schuh shop and found a pair of boots £38.99 but the staff charged me £65 as per it's original price. So I asked for students discount and was only charged £58.50.
I asked her why and she told me that it was an old price.
I felt discriminated because it's not fair for I should only pay £38. 99.
Schuh steals vulnerable customers. They price and charge differently, so be aware of this scam.
I took a picture of the boots as priced as £38.99 but charged & 65 and the receipt.
This is dishonesty

"It's been two weeks since I ordered a…"

It's been two weeks since I ordered a pair of boots and still have not received my order. I have emailed schuh twice and have not had a response. I went o to their website for a live chat and was told someone would look into where my order is and get back to me. No one has yet. Do not waste your time with this company!!!

"I've had 2 terrible experiences with…"

I've had 2 terrible experiences with schuh. The first I ordered 5 trainers and 4 didn't fit well. I had to return at my own cost as they don't offer free returns. I done 2 as exchanges and they never ever process exchanges they just give you a full refund which is quite silly.

I have ordered a second time and again the trainers are not fitting, I have returned for an exchange at my own cost again and no exhcnage update which makes me think they immediately process a refund. Not a good service, should at least offer free return postage and make sure they honor the exchange policy.

"Schuh atrocious customs service"

Despite there being only one address in my account profile they have sent my order to a very old address. I contacted customer services who are insistent that this is all my fault because I didn't pick it up in the order confirmation email and they accept no responsibility. They just shrug and say not our problem. Worse then that the first person in the online chat just disconnected when I queried where they got the address from. I am intrigued how they have found this old address as I am sure I never had an account when I lived there ten years ago and it definitely is not in my current addresses. It makes me wonder if their platform shares a database with other retailers.

"I had a really great experience the employees"

I had a really great experience the employees helped me find everything I needed