"Excellent service."

Ordered a pair of shoes instore on Sunday, delivered at midday Tuesday. Pretty good service.

"Major training issues needed here"

Purchased bag for grandchild on line .sent out with security tags on. So now i have to return.
Idoits.

"V poor service"

V poor service, paid for next day delivery and nothing showed up. Had to chase and was refunded delivery cost but still no shoes.

"Useless"

Useless. Used evri to deliver my parcel, delivery driver handed my trainers to some random person who was stopped outside my house in a car never to be seen again.
Emailed both evri and schuh and was completely ignored by both of them

"Refunded to a Schuh gift card..."

Absolutely terrible! Will only refund me onto a Schuh gift card!
I needed a new pair of boots but due to having wide feet and a bunion forming I knew I had to try the shoes on. The UGGS I liked were new and none of the stores had stock but their website said I could order them online and return them if needed. I spent £100 on a LOVE2SHOP voucher and the rest in cash. The shoes did not fit so I returned them. Upon checking my refund, they have refunded me onto a Schuh gift card. Where I had over 20 stores to choose from where to spend my £100, I am now forced to spend this month with Schuh... I have spoken to customer service who "can't do anything to help me". Absolutely appalled that I HAVE TO spend my money with this company now....!

"Horrific Experience - beware!"

Scam artists! Beware. I ordered 2 pairs of shoes and only 1 pair turned up. They basically called me a liar and said that both pairs were delivered. When asked to provide proof that they posted 2 pairs and to check their system, they ignore me and say case is closed. I’m out of pocket £159! Will never buy from schuh again.

"Ordered my grandson Nike high tops…"

Ordered my grandson Nike high tops online in the black Friday sale. They were too small so I returned them to Blackburn store. The next size up we're out of stock but they were sent to my house postage paid and at the same sale price. Fantastic service 👍👍

"Shoes delivered to random shop"

I ordered some shoes the other day. Received an email from UPS yesterday saying my Schuh delivery will be delivered on Wednesday (tomorrow). It was actually delivered today while I wasn't at home. Because I wasn't here UPS have just left it at a random shop, not delivered to my address as requested. Maybe Schuh should choose better delivery partners! I requested my order to be delivered to my flat, not a shop that's not even close by!

"I would not even give 1 star,i…"

I would not even give 1 star,i purchased a item on Black Friday,the package has been apparently delivered on not the allocated time slot i arranged to a unknown neighbour,Customer Services are extremely poor you do not actually get to talk to a person,all through wassap automated messages,still waiting for a outcome of where mypackage was actually delivered,would definitely not be using this company again

"Thieves!!!!"

Thieves!!!!! I returned a pair of children’s Kickers. I have emailed and spoken to 8 different customer service agents! Yes 8! Over the course of 2 weeks they have given me every single excuse possible to tell mw that they cannot locate my order when I have images and delivery notifications stating return received and processed……I have. NOT been refunded. I have supplied all of the information possible. Screenshots of my bank and credit cards. Receipt that was inside the order. Images of the shoes sent back. No refund processed. They keep telling me I have been refunded for a completely different order that I didn’t receive in April! The customer services are incompetent and damn right useless and Thieves! They have taken the shoes and kept my money! The last customer service agent that I spoke with Devyn didn’t contact management or forward my concerns to them as requested. I had to ask twice for their name and they were not helping at all. They just kept repeating they refund for irrelevant order from April! That I never received either!