"I went into town earlier (I live in…"

I went into town earlier (I live in York and went into the town centre branch of this chain) to get a pair of trainers in Sports Direct. I asked for help and advice (as I have some specific needs), but the staff there could not be more rude and unhelpful. They just could not be bothered to help me, offer me advice or serve me. I tried to complain to the manager, but it was just as dismissive. I stayed calm and polite and just walked out of the shop then, as there was NO way I was going to give my money to them. I took my custom to Schuh then instead, where I received excellent customer service and where I ended up buying, and leaving the shop a very happy customer indeed. Thank you to the very polite and helpful young lady who served me there. I highly recommend this shop.

"Very helpful online customer service…"

Very helpful online customer service when I required an invoice - was dealt with immediately. Also, I have found the shop staff helpful in the past.

"Being charged for online order I never made or had"

Ordered shoes from them, online which I paid for and they arrived, late but they arrived. They were delivered and everything fine. Then for months they have claimed I haven’t paid for them, sent them the bank statement as proof, thought the matter would be over. Now they are claiming I ordered again online but without paying and received the shoes. - did not happen. Now being badgered by them all the time about shoes I never ordered or received.

Will NEVER use them again.

"Returns process is appalling"

Returns process is appalling. Had proof that shoes were received on 21st September via InPost but no refund had been processed. Spoke to LiveChat operator and they said I'd contacted them by phone on 29th September (I hadn't) to say the shoes had been sold on eBay! And advised me to contact the eBay seller- how on earth would I do that and this couldn't be true as the shoes had been received by them 8 days prior, how they couldn't see that this made no sense at all is beyond me. Kept saying "this is what my colleague as said happened"- *face palm*
After a battle to try and them see sense, they put the refund through however it then took ages to receive the confirmation via email I had asked for- it's not a big leap to think that this was stalling after the mad story I'd been sold. Felt they were totally reluctant to administer the refund in any way they could. Absolute madness and will never shop with them again

"Very polite and wonderful service"

Went into my local Schuh and everyone in there seemed nice and friendly and helped me pick out the perfect brand new pair of trainers.

Will be visiting again if I need more trainers. Excellent experience!

"No communication and multiple lost deliveries"

I have never experienced such difficulty and lack of communication with ordering online. They delivered my shoes somewhere in England (I live in wales…) with no correspondence that I’d missed a delivery or where they were. I had to pester on twitter for a redelivery and they were marked as delivered in my nearest post office when they were never delivered there in the first place. I was told they were being redelivered to my address. I chased this up and it turns out they’re out of stock but didn’t bother to contact me. It’s now been 5 weeks and I’ve not received my order and will have to have a refund. Not once did I receive any email update on what was happening with my shoes. Don’t place an order here unless you want your time wasted and patience tested

"Shoes disintegrated within weeks"

Shoes I purchased for school fell papart in a few weeks and Schuh said they would only accept a return if I sent them to head office, obviously leaving my child shoeless for school. I took photos they wouldn't accept and asked for me to pay postage with no guarentee of an exchange. Absolutely terrible customer serice and even worse product.

"Good value shoes with 15% discount code…"

Good value shoes with 15% discount code offer. Delivered within two days with free delivery. All good. Thanks.

"VORSICHT - Man bleibt auf Versandkosten sitzen - Retouren NICHT gratis"

VORSICHT! Ich kann mich den anderen Bewertungen leider nur anschließen. Die Seite wirbt mit 365 Tagen kostenfreier Retoure, was jedoch nicht stimmt. Die Versandkosten muss man trotzdem bezahlen, auch wenn man etwas zurücksendet. Ich konnte in den AGB'S dazu bisher nichts finden. Bezahlt habe ich mit Klarna. Das ist sehr schade und zugleich ziemlich verwirrend. Ich hätte sogar für 2 Schuhe (8€ zzgl 4€ für jeden weiteren Artikel) was eigentlich 12€ seien sollten, 15€ zahlen müssen obwohl ich das Versandunternehmen UPS benutzt habe. Die 3€ mehr hätten normalerweise nur anfallen dürfen, wenn ich DHL oder einen anderen Versanddienstleister meiner Retouren genutzt hätte. Der "Fehler" wurde nach dem Kontaktieren des Supports zwar behoben, jedoch war ich mehr als verwundert. Also ich kann euch nur raten, Augen auf, was euch berechnet wird!

Meine Ware war zudem getragen und die Kartons waren komplett zerstört. Schuhe dort zu kaufen, um sie zu verschenken ist absolut keine Option. Die Ware kommt in einer Versandtüte an, die wirklich alles mitgemacht hat. Sammler haben daran ebenso keine Freude. Die Lieferung erfolgt außerdem aus England. Ich bestelle dort jedenfalls nicht mehr. Zum einen sind 12€ weg für nichts sowie mein Vertrauen in diese/ dieses Homepage/ Unternehmen.

"Damaged box"

My experience is ongoing from the 14th October to today. I ordered some Converse trainers for my grandaughter's boyfriend. They arrived as promised but the box was badly damaged. The trainers and outer packaging were fine which makes me think that the box was damaged before it left the warehouse. I asked if they could forward a new box flat packed and they said no they didn't have a spare. I believe the box is as important as the content. So I have to accept what they say but I'm not happy.