"Really positive experience in High Wyc"

Really positive experience in High Wyc. store. Was really happy with service from Shannon. Team was very knowledgeable about products and services

"Scammers!"

Scammers!! Worst customer service ever, never ever again shopping with this crap!!

"Shocking service!!!"

Shocking service!!!! I ordered a pair of Timberland boots for home delivery, On opening the box it was empty!!! contacted customer services who pretty much told me I was lying and it wasn't empty!! was told if I wasn't happy to get a third party involved to investigate!! if I could give Zero stars i would!! £135 boots missing and I'm out of pocket!! Terrible company AVOID AVOID AVOID

"I've ordered dozens of items from Schuh…"

I've ordered dozens of items from Schuh without any problems but today I received the wrong size.

Instead of having to go through the whole exchange process, a quick message to Caitlin and she sorted everything out. She couldn't have been more helpful.

In a time where every company seems to put their profits before their customers, this was a welcome surprise and why I'll continue to use Schuh

"I’ve received worn/damaged shoes & the returns have been an absolute nightmare. Having read other reviews now, I wish I had read them prior to ordering."

Won’t be shopping with Schuh again!
First order I returned as it looked worn, I used Inpost to return as that’s what Schuh provided as free returns. When the locked opened, there was another parcel in there ( I left it in there as it wasn’t mine! And put mine in there). Schuh then didn’t receive their parcel back and blamed me, I told them to check CCTV. Second time ordering also resulted in a return (damaged goods) and they’re saying they’ve received empty boxes and that it’s not InPosts fault?!?! Sorry what?
The customer service is absolutely shocking. I’ll obviously be disputing but other than that I can’t quite believe it what’s happened!

"I would give a 0 star to Converse high…"

I would give a 0 star to Converse high top product and Schuh customer service.I have several Converse in size 4 which they fit nicely but with this ones I decide to have a size 5.I must say they are very narrow at the top and pointing up-words.I used them only for 5 minutes after I decide them to return them.My surprise was when I had my shoes back saying that I can’t have a refund as their “shoe specialist “ misure them and they are up to standard.What a joke !!! Don’t buy them or anything from Schuh as their customer service is appealing.

"Have made multiple ordered from the ex…"

Have made multiple ordered from the ex display section and have always had exceptional service from Schuh. Every pair I’ve had so far have only had minor issues like the labels on the inside sole rubbed off so never anything cosmeticly major and the discount is fantastic. Have just ordered a pair of sandals that claim to have minor scratching although the photo was a little blurry so won’t know the extent until they arrive. I’m quite shocked at all the negative reviews because I’ve never had an issue with any of my multiple orders.

"Terrible customer service"

Terrible customer service. Incorrect delivery address noted immediately after order (2-3 minutes). Assured courier would be contacted and they still delivered to an old address which we don’t have access to. No initiative from the help service - just pick up a phone!

"Don’t use Evri!"

Ordered shoes which were sent via Evri. After a week of “we have your parcel” I contacted Schuh who immediately sent another pair via UPS which arrived next day. Top work Erin at Schuh.

"Shocked to see so many bad reviews…"

Shocked to see so many bad reviews here, recently had a great customer service. Received a pair of uggs which had a mark/dent on the top of one of them. They informed me they didn’t have any plans to restock but I said I was happy to wait for an exchange as I really wanted them. Jennifer then got back in touch the next day after following this up for me to say she had sourced me a replacement pair which she sent out immediately. I will definitely buy from them again and was really pleased with their response to the situation.