"Newcastle Eldon square"

Thank you so much to Eve from your Newcastle store today she was so lovely 😊 friendly and very accommodating and went above and beyond to help me make my purchase 😊 x

"Another great experience at your Schuh…"

Another great experience at your Schuh kids shop in the Trafford centre. I think the lady was called Kylie? She was so nice with my daughter Imogen and arranged a home delivery because they didn’t have my daughter size. Thank you!!

"Thank you so much to Alex (customer…"

Thank you so much to Alex (customer service call). I needed shoes urgently for a funeral after another company let me down, searched online everywhere for black boots in stock but no joy due to sales. Most other shops websites said in stock in store but when I called they were not in stock. Schuh website was accurate on store stock, I called to check and Alex was so helpful reserving them for me. Thanks for saving the day for me.

"Pleasant experience in schuh crescent…"

Pleasant experience in schuh crescent limerick with sales assistant Jenny , super helpful!!

"Avoid this company"

Avoid this company. returned 2 pairs of boots I tried on then repacked and sent via Yodel. No refund because Schuh say I sent an old pair of sketchers and packaging couldn’t have had 2 boxes. Basically accused me of lying. Rang Yodel who stated my parcel as sent was 10kgs in weight etc. told Schuh who said still needed written evidence. I will get this but I’d like to warn others that this company is operating on a nasty level and you are better off never being in the position of having to return your shoes. Take photos, record yourself weighing the parcel - get proof for these awful people. I will never trust them again - was an idiot, take a look at their reviews,

"Schuh Sent my shoes to my old address…"

Schuh Sent my shoes to my old address even though I had changed it on my Schuh account, billing also. I asked the Schuh assistant why they don't use the mailing address on their site, what is the point of having it then, she then stated to me that Schuh don't use the address on their site to deliver if payment are made from sources like PayPal or Google pay?
So Schuh stated to me that it was not their responsibility but mine , the assistant tried to blame me saying that my Google Pay which I used had my old address, WRONG! Updated weeks ago.
She was not even interested and stated that it was a civil matter
So I contacted UPS delivery who delivered the shoes and they stated that it happens all the time with Schuh , the driver kindly retrieved the shoes the following day and delivered them to me at my new address.
Thank you UPS
So Schuh your customer service is pathetic.

"Went into store on Friday 24th February…"

Went into store on Friday 24th February and was served by the manager sari and also Asan .Both really helpful nothing to much trouble .They really made me feel like a valued customer.I will definitely shop here more often Thankyou

"Terrible shoes"

Terrible shoes, never got a refund because they say I didn't send them back

"Mollie was an great salesperson"

Mollie, my assistance and cashier, provided brilliant service and wonderful conversation during the whole process. She made everything move smoothly and her advice was excellent.

"Shannon was lovely and helpful"

Shannon was lovely and helpful