"I would avoid ordering online from…"

I would avoid ordering online from Schuh. I ordered 2 pairs of boots, as I had paid £275 and there was no precise delivery day I did not want to risk not being in when they were delivered so I requested delivery to my local store. They were due to be delivered on Saturday but when I had no confirmation by Monday I called to see if they were ready to collect. I was advised by a head office staff member that there was a delay due to the bank holiday but they should arrive by Wednesday. On The Wednesday I received an email which confused me as it acknowledged my return and advised a refund would be processed?! I called again and advised there must be a mistake as I had not even received my items yet. The call handler advised the email was sent as the order was sent to the wrong store and returned (hence return email) but they were now out of stock of the item so would be refunding me. I assume the operator I spoke to on the Monday was aware they were delivered to the wrong store but decided not to disclose the information. Unimpressed with the incompetence by this company so will not shop with them in the future.

"Jordan Cardiff store"

what a pleasure it was to be served by Jordan in Schuh Cardiff arcade , she was very helpful and pleasant ,she brought me a few shoes to try and helped me make a decision

"Poor own branded products, poor customer service"

Bough a pair of Schuh branded school shoes for my 5 year old, that retailed at £45. After 2 months they have fallen apart, and are unwearable. Spoke to customer services, and they just said to 'pay' to send them to head office to be 'quality checked'. Really bad customer service, won't be back anytime soon.

"I have ordered 2 pairs of shoes that…"

I have ordered 2 pairs of shoes that were delivered to the wrong address. At first they said they were definitely delivered to me which was impossible because I was not even at home. Then magically after sending a million emails they re appeared. I asked to have them delivered to a pick a place where I found only one pair so the whole thing of me having to email them again started again. Throughout the whole thing they kept says one thing and then another. Often what the courier said was something completely different from what the company said. As I write this after 2 weeks I still have not been refunded for the missing shoes. Avoid at all costs.

"Awful customer service and dealing."

Awful…. First wrong size delivered. Only good part was advisor refunded. I returned boots to Portsmouth shop who didn’t want to assist even though I argued I had no time to return item via post as I was leaving for holiday. The shop were reluctant to help as refund already issued and I still left boots with them.

Now Schuh have sent debt collection to me with threatening letters when I am the one who was wronged.

What awful communication and refund system.

Head office now investigating but I hope they sort this out as I do not appreciate being made to be a guilty party. I even took photos of the wrong item so hopefully this will help argue my case with Schuh.

"Gave up in the end....Card payments…"

Gave up in the end....Card payments don't seem to work and only push Klarna.

I tried three different bank cards and each time says failed and to contact bank. Really, the issue seems more your end.

Wouldn't recommend and advise to steer clear, the low star ratings are for a reason.

"Amazing on line service"

Amazing on line service
I ordered my shoes and they arrived at my door an hour later!
I couldn’t believe it

"Excellent Customer Service"

After completely getting my order wrong and realising I chose the wrong shoes I contacted Schuh. The cancelled the order and provided an immediate refund. Regan and Eve were fantastic in assisting with me. Very happy customer

"Shoes"

Ordered 2 different pairs of boots, they are perfect. They go along with many outfits. I've got them on sales which is perfect. The first one is schuh Black Della Platform Knee Boot Boots and also schuh Black Diana Stretch Over The Knee Boots.

"Vegan range quality abysmal."

I was happpy tosee they've got a nice choice of vegan boots. The look nice are are very comfortable. Uunfortunately, they're not worth their price. All of the 4 pairs I purchased (over £50 each) fell apart after 3-4 months use.

I left a couple of reviews on their website that have never been published - even though they were honest and truthful. I hate shady companies who only publish glowing reviews on their website.