"I can't fault the lady that handled my…"

I can't fault the lady that handled my issue this afternoon,I phoned to complain about my order being incorrect and Margaret was fantastic and all was sorted in 10 minutes so guys if you do have a problem then customer service is great and all will get resolved.

"They use Evri/Hermes for delivery - scam"

They use Evri/Hermes for delivery. So obviously if you pay for next-day delivery, or anything reliable, you’re being scammed. Total lottery whether your package will even arrive, but you’ll spend days inside waiting for them to make completely made up delivery windows. Beneath contempt. Boycott until they guarantee adequate delivery of the products you pay them for.

"Excellent customer service at both…"

Excellent customer service at both Westfield Stratford and Romford stores recently. Thank you. Very polite and friendly staff.

"Schuh Swansea"

I went into store to buy two pairs of shoes. I knew which ones I wanted but I decided not to get them online as I wanted to support my local store. I walked around the store and nobody even acknowledged I was there. There were loads of people working and quite a few of them free. It was quite obvious I was waiting and nobody came and none of them looked approachable at all, plus why should I go and ask someone? Are you making that much money in your stores that you’re not going to even acknowledge the people who have made the effort to come in? Extremely disappointed with the lack of service so I left without buying anything.

"Most uncomfortable shoes ever.. must receive awards for being so pathetic"

I have tried 3 different styles of trainers, slips ons and canvas shoes of their own brand. Have never worn anything so uncomfortable.please be kind to yourself and buy something nice. Obviously they are not professionals at making real 'shoes'..

"Shocking experience"

Shocking experience - have had great experience before this but the returns process has been shocking. They didnt refund my money and I now have to contact Klarna

"New “Schuhs” at Bluewater Store"

The Bluewater Store is just amazing. Evie and Emmanuel were both extremely helpful, courteous and knowledgeable - without their help I probably wouldn’t have made two purchases. A fabulous store for new “Schuhs”. Big thanks Evie and Emmanuel for your patience and help

"Awful returns process"

The returns process is an utter nightmare. Firstly, there is a £2.50 return fee if you have not got an account (which you would only discover if you read the detailed returns page ) secondly, only some click collect+ stores collect yodel parcels so I had to travel a distance to a store instead of using my local one. Thirdly, the store I went to had a different name to the website and was difficult to locate. All this was after I had 3 attempts at getting the order number to be recognized on the returns website. Schuh do not ask me to email you, just send an apology . I have no interest in interacting with you.

"Bought a pair of converse for my…"

Bought a pair of converse for my daughter and within 3 months the soles had worn through and the upper split on one of them. Took them back to Schuh and they refused me a refund. They pretty much just said it was because she had worn them! Shoes not fit for purpose and Schuh service awful. Won't be shopping there again.

"Awful experience"

Awful experience. Spent £200 and paid for following day delivery. Parcel should have arrived last Sunday. It's Friday and I still didn't get it. It says it is at the local shop but it's not!