"Will not be using the again"

Ordered 3 pairs of shoes for next day delivery, the first pair have apparently been delivered the day after but they definitely haven’t and customer service have been no help whatsoever!! Then the other 2 pairs was received a few days after. So not only did I pay next day delivery and none came the next day, Iv also paid £110 for some shoes which haven’t come and nobody will respond to me anymore.

"Disgusting service in The Guernsey…"

Disgusting service in The Guernsey store by the manager Alisha.

I got sold some converse that had been worn and they won’t accept them back! Very Rude and terrible customer service! Now I’m stuck with a pair of shoes that are no use to me.

"Placed order for daughters birthday"

Placed order for daughters birthday, items arrived on time in perfect condition.

"Great customer services"

Went into Schuh Swindon today, nothing negative to say, staff were all very helpful, plenty of options etc but special thanks to Tia who was excellent, very patient and friendly, would definitely recommend Schuh.

"Awful service have gone right down…"

Awful service have gone right down hill. Paid for next day delivery and never received the item. Why would you trust your companies reputation on using parcel force of all people to deal with your next day service. Will never shop here again

"Will not order from here again firstly…"

Will not order from here again firstly I stayed in for delivery and had changed my plans only for it not to be delivered that day
Came the following day when I had my plans as I moved it around so I wasn't home so ups which if you ask me are a terrible delivery partner then delivered to a shop which was just a huge inconvenience to be honest
Anyway I then collected trainers and they where just flung in a box no tissue no nothing and few slight marks on them
I don't have time to deal with returns i just know I will not return as a customer there's alot better out there .

"Honestly shocking AVOID AVOID AVOID"

Honestly shocking AVOID AVOID AVOID. Now on day 4 of waiting for my sandels to be delivered. Not optimistic and customer service is a complete joke. Never again

"My favourite retailer"

Brilliant home delivery service. Quick, efficient and excellent communication through the process. The website is very well presented and easy to navigate. I always find what I’m looking for and never have any issues with quality.

"Couldn't have been more helpful"

I've bought sneakers from Schuh since 2011, and have always had a positive experience. For my most recent purchase, I was let down by their delivery company UPS. I contacted Schuh via Twitter Messaging, and they couldn't have been more helpful.

"Worst shoe shop ever."

Worst shoe shop ever.
I purchased 1 pair of trainers for £31.50 and 4 payments for this amount came out my account, okay could be an honest mistake.

I contact Schuh to advise them of the error they tell me they use a third party provider to take payments ( not secure at all) and they said they contacted the IT department ment and where told only one payment came out, this is however after I sent my bank statement to prove they took 4 payments.

They advised not their error so no refund will be given and the funds should have been back in my account within 3-5 days if it was an eeeor this was of course 4 weeks ago.

DO NOT USE THIS COMPANY THEY ARE THEIFS.