"The employs very cheerful people which…"

The employs very cheerful people which makes it a pleasure to buy at the shop the lady’s what helped me was very helpful especially Lucie who served me and would definitely recommend them !!

"If I could give Schuh a 10 star review…"

If I could give Schuh a 10 star review I would - exemplary, unique, platinum service. Bought a pair of loafers online last June- have worn them pretty much daily - the seam on the upper side split- contacted them to buy a new pair- found out there is a one year, return to schuh and get a refund or a new pair warranty - for any reason! Sent them back last wednesday- just delivereed a fresh new set of creps, all in all under a week . Amazing service and means I will be back many times !

"Sydney at Nottingham clumber st Schuh…"

Sydney at Nottingham clumber st Schuh couldn't do enough for us brilliant service with a smile.

"10/10 EXCELLENT CUSTOMER SERVICE"

We visited the Bath store on Sunday during a very busy day, the whole experience can only be described as excellent, we were served very quickly and efficiently by Josh who's customer service skills were 10/10.

"I don’t usually write reviews"

I don’t usually write reviews, but the service we received yesterday at the Trafford centre store was amazing. A lovely young gentleman called Josh (I think) was really helpful and attentive, got me sorted with some great boots and trainers. Kudos to this fella, good customer service deserves a mention so I really hope Josh gets to see this.

"I was served by a assistant named…"

I was served by a assistant named mainie at bullring branch she was very polite and her mannerism was outstanding she is a credit to your company she has got a good friendly aura about her

"Bought some trainers from website they…"

Bought some trainers from website they took £120 and said out of stock . Can you please give us a few days more while stock arrives . 24/02 2023 ? Been in touch by email for full refund. Bearing in mind that the say if ordered before 12 two days shipping ! Still not got my money back !!! It’s a joke ! Do not buy from this chain they are sitting on costumers money ! Avoid !

"Cant fault them"

Cant fault them. Brilliant customer service

"Refuse refund because shoes got wet.... Terrible customer service"

Bought a pair of converse, started falling apart within a month. Waited to see if it got worse eventually it did so sent back to Schuh. From there Schuh refuse to keep good communication with me, failing to update me on my shoes being tested. And also failed to update me the shoes where being sent back to me. Then refuse the refund because the shoes have been soaked.... I live in England it rains!

So I'm £60 down, with holey shoes and some really lame excuses on their behalf. To make matters worst for Schuh converse themselves have have offered compensation (accepting fault) but at this stage I'd rather have my money back. Schuh have not made any effort in resolving this the most they done is to offer me a discount code (so I can spend more money with them.... No thanks)

Buy your shoes elsewhere plenty of better stores out their with miles better customer support. Or buy directly from converse, might be little pricier but their customer service was exemplary.

"They sent me used trainers"

brought a pair of trainers, and when they arrived they were clearly worn.... I’m not taking about ex display so one trainer has been tried on or barely noticeable marks, I’m talking dirty soles on the bottom and around the edge, scuff marks, dirty laces, and they STINK ! I was totally shocked they could send out trainers in this state! I now have to come out of my way to go and send this used pair of shoes back as they don’t offer a collection service! complained to customer services to be given a 15% off my next purchase... which will not be getting used as I will never order from there again!