"Poor service, poor customer experience"

Poor service for a shop. Would definitely not use again. We went to return my sons shoes as they were hurting his feet, after 3 days with a receipt. The shoes were slightly dirty and they said they could accept the return as they couldn't resell them. What a rubbish customer service experience and would warn others before considering using them.

"Nice model and very comfortable shoes"

Nice model and very comfortable shoes. However, some of the models are a bit pricy, but for middle-range products, it is the best choice.

"the formal shoes from the Schuh brand…"

the formal shoes from the Schuh brand were really bad. I had a big shoe bite on the first day. They don't know how to make the shoes. Even a 20£ shoes is better than theirs

"Schuhe super, aber Versand und Zustand des Pakets eine Katastrophe"

Gottseidank waren die Schuhe wunderschön - auf den Rücksendeprozess hätte ich absolut keine Lust gehabt. Die Schuhe kommen aus Großbritannien und brauchen dementsprechend lange, ich habe über 2 Wochen warten müssen. Leider erfährt man das erst bei der Sendungsverfolgung. Unbedingt auf Rechnung kaufen! Der Zustand des Pakets war allerdings eine Katastrophe! Der lediglich durch eine schmutzige Tüte geschützte Schuhkarton war völlig in seine Einzelteile gerissen bei mir angekommen. Ein Wunder, dass die Schuhe nichts abbekommen haben. Ich würde auf dieser Seite nie wieder bestellen.

"Good service and very well stocked."

Good service and very well stocked.

"didnt get my shoe"

They didnt deliver one pair of shoes and bullshitted saying they did

"Shocking"

Shocking - this company hasn’t got a clue what is going on with its delivery service

I ordered my trainers in store to be delivered to my home

They then sent me an email to say the delivery was attempted , no one was home and they had left me a card - and I should contact Parcelforce to reschedule

This never happened - there was no delivery attempt and no card and therefore no way to reschedule the delivery

Having spent an hour digging through Parcelforce website I managed to find out that my address was incomplete and a delivery was never attempted ! Funny that !

Bearing in mind the staff member in store inputted my address I find it a little hard to take when I now have to pay an additional £5.50 for the privilege of ‘hopefully’ getting my trainers delivered (that I have already paid for !!)

Sort it out - please !

"Dreadful service Awful Manager"

Brought some Skechers in the Bath Branch. All seemed fine in the shop but the first time I walked in them I found that my left heel was being pushed to the right making it uncomfortable to walk (something I could not have felt in the shop) and the lining there was starting to come away from the shoe. I took them back two days later and was told by the manager as she could see nothing wrong and there had never been a problem before with these shoes and she would do nothing. I explained that if I couldn't wear them and they were damaging after a very short walk (stickers were still on the bottom of the shoe) they were obliviously not OK. She refused to exchange or even let me try another pair and would not even return them to Skechers to have them checked. Told me that I had no statutory rights and she was happy to leave me with a brand new pair of shoes that can't be worn because I didn't find the issue until I actually wore the shoes.

"I returned a pair of slides but got no…"

I returned a pair of slides but got no refund or any correspondence I have the receipt from my return and gave them the tracking number but still no refund as they have mislaid the parcel!
One member of staff even took my account details to process a refund around a week ago but since learned that means nothing I have been promised a call back but not optimistic

"Annoying"

Bought a pair of vans old skool. When they arrived box was battered and shoes had a scuff on them. Customer services sent out a replacement and I was told to return the defective shoes. Received new pair and they were scuffed in the same place. Also was told a refund had been processed incorrectly so had to transfer funds manually using PayPal. Was offered 10% off but asked for 20% due to the problems. This was rejected as I had already used student discount so I had to take the 10%. So basically have a pair of defective shoes for much more than what they are worth.