"Great and honest business to deal with"

Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to answer any questions. Highly recommend them to anyone needing an efficient heating or cooling solution! AAAAA+++++

"We had a great experience with Cool…"

We had a great experience with Cool Minisplits. The ordering and payment process went very smoothly, and they texted me to confirm details on our order to make sure we had selected the correct items. They were very courteous and professional, and our items were shipped promptly. We will purchase from them again!

"Even better than I imagined; small but mighty for sure"

First off we did have a slightly difficult time figuring out which site was the one for the DIY. We did end up having to buy a second set of some of the pieces because we accidentally ordered uncharged ones. But now that we have installed this device I have to say it’s pretty much amazing. The units are basically silent and so customizable. I enjoy that I have the option to use my cell phone as a remote even if I’m not at home. It cools off so well. It’s been such a blessing. Again I’m also not saying anything negative about us getting the wrong part I assume my husband didn’t read quite carefully enough and although it was a costly mistake this heating and cooling system it was well worth a little struggle.

"Shipping was incredibly fast"

Shipping was incredibly fast. Watch YouTube videos on install and it’s a breeze. Most of it I did by myself. Everyone I dealt with helped right away even through text messages. I would highly recommend. I got the 4 unit 36k btu each room you can freeze.

"Great performance, not so great line length choices"

We researched the best mini split units and Mr. Cool was in the top 3. We went with Mr. Cool because of their unit kits as well as price. What we didn't realize was that the line set (lines from the air register to the main outside unit) choices were lacking. They came in 25 ft and 16 ft. We have an 1800 sq. ft. home, and the line sets that came with the kit (we bought the 4 unit kit)
weren't long enough to reach the outside unit, even though we fed them through the attic, etc. We tried EVERYTHING, and finally had to purchase 2 additional line sets that would reach. NOW, we have a ton of extra line and had to get creative to hide it behind the main outside unit.
What would be great is to have MORE CHOICES for the line set lengths, not just 25 ft and 16 ft.
We also discovered that the lines and the units weren't torqued to the standard specs, and our guy that installed the kit had to torque it to the standard specs. He's an A/C pro, and he did it correctly for us.
Just a few things to be aware of before you purchase this kit.
Overall, we are happy with the Mr
Cool product. The install could've been a nightmare without our friend and A/C pro who did a fantastic job and covered all the bases for us.
As well, the performance of these units are EXCELLENT! We have to keep the temp. turned way down or we will freeze. It's a relief to know we are ready for our super hot summers and will be comfortable and cool.

"Extremely helpful- even though I didn't…"

Extremely helpful- even though I didn't purchase from them. The man that I spoke with explained everything to me until he was sure that I understood, and helped me to find the best and fastest way to get what I needed in time.
I would definitely recommend!... and not at all "pushy" to sell anything!

"Mr. Cool Minisplits were excellent to work with!"

Mr. Cool Minisplits representatives were very helpful and professional. They were also proactive to ensure I had what I needed for a clean installation. Once the unit shipped, they followed up to address any questions I may have had.
All together an excellent interaction.

"Purchasing the Mr. Cool"

Purchasing the mr. Cool 36K unit with three air handlers went smoothly. The only small thing was the line sets were sent with the wrong length but the exchange went very easily and quickly.
I installed the unit just in time for our first 90 degree day in Vermont this year. It worked flawlessly and very quietly.
I am a retired residential contractor but someone with some ability with their hands could install this system.

"Reversing my one star rating to trustpilot to a five star"

I was having difficulty with Mr Cool not returning my calls and I accidentally wrote a bad rating for trustpilot. They did a marvelous job of contacting Mr Cool and getting them to call me back I want to thank Alex and the Gang you guys are the best

"When making a selection and needing my…"

When making a selection and needing my questions answered, the person answering my call were very knowledgeable and very professional. Thank you Alex for all your help!!! Respectfully Richard