"We were installing a Mr Cool"

We were installing a Mr. Cool minisplit with two air handlers and realized we needed a different length charged line so we ordered that and it came within one week. But because this is DIY, we didn't realize we also needed the electric line and the connectors and had to order those and wait another week. So the products arrived quickly. However, with all this DIY systems, it would be great when ordering a part like the charged line, if the company remind you that additional parts may be needed and direct you to those when ordering. It would have saved us about 10 days in the extreme heat. Now the system is in and it works great, so no issue there.

"Not happy"

Will not ever deal with your company again some unprofessionalism is evident some of your staff needs to work on people skills

"Got a call immediately after placing my…"

Got a call immediately after placing my order to confirm it was correct and shipping was about 7 days or so after that. The freight company placed the entire pallet in my garage. All stacked and wrapped perfect

"Amazing customer service from the order…"

Amazing customer service from the order to after delivery. Great job customer service team. The text contact feature was very convenient. I’ll be making more purchases with them soon:

"Works great & very easy to install"

Works great & was very easy to install great Manuel’s to follow .shipping package we’re great was received in great condition

"Good price compared to other vendors"

Good price compared to other vendors. Shipping was a few days longer than anticipated. Product quality was good.

"Easy install and great customer…"

Easy install and great customer service. Would recommend. I installed a 4 head system in my home and it’s been excellent.

"Awsome unit and company"

Awsome unit and company. They upgraded my unit to the 4th gen for free. Customer will be doing another unit and will definitely buy from them again.

"Love the cool air!"

This unit was a great price and reasonably easy to install. I received it on Monday and I installed the inside units Monday night. It took me 2 hours for that. On Tuesday night I installed the cooling unit outside on the shelf bracket. It took 1.5 hours. On Wednesday night I installed the electrical power to the shutoff at the outside unit. It took 2 hours. Then on Thursday night I installed the line sets for my two units and hooked up the electrical. I released the coolant for the Line set and checked for leaks, there were none. I turned on the electrical and went thru the start up procedures. This took 1.5 hours to do. Everything worked great!
About 7 hours for an inexperienced person to install. There are several installation videos on Utube. I took my time so it may have taken longer for me. It was a positive experience. We love the cool air, the units are very quiet.

"The DIY is a great offer with videos…"

The DIY is a great offer with videos how to
install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local representatives to deal with troubling cases. I having difficulties to find out mal functions of valves in condenser. It has a good potential to capture market share to overcome regulation of EPA 608.