"I purchased a Mr Cool 18K dual zone…"

I purchased a Mr Cool 18K dual zone mini split system from Cool Minisplits and could not be happier.
These days it’s so rare to have a great customer experience. Cool Minisplits immediately sent a confirmation email the same day I ordered online. They were out of one of the line sets but reached out via text to let me know and communicated when it would be in. As promised it arrived even before the said it would. Everything was packaged well and arrived quickly. Thank you for a job well done.

"Terrific customer service"

Terrific customer service, which is very rare these days....

"Ordered what I thought I needed"

Ordered what I thought I needed. They texted me to check on my situation and found out I needed a different part. They changed my order and had it in a few days. Great customer service.

"I ordered the split AC unit and it…"

I ordered the split AC unit and it showed up in two separate deliveries a day apart it was packed well and everything showed up in a timely manner

"This is a great product"

This is a great product. for the first to ever install one it was fairly easy. Youneed to make sure and measure how much line you need so you don't have to order extra. have a good plan of how you want to run your lines before you start. hooking everything up is very simple. You will need an electrician or know how to run electricity from your electrical box to the unit though. If you have questions, it is a long wait time on the phones but well worth the wait. The staff on the phones are very knowledgeable and very courteous. The 3-ton unit with the 4 12k btu air handlers that I got work great on an 1100 square foot home.

"Extremely easy to self install"

Extremely easy to self install. I am recommending to all my friends.

"Love the cost efficiency but the…"

Love the cost efficiency but the thermostats don't work well. So I just control everything with the remote. It was simple to install and worked well with my cabin.

"4 stars because only part of my order…"

4 stars because only part of my order was shipped but they made it good.

"Great transaction with excellent follow…"

Great transaction with excellent follow up and support.

"One of the easiest things I have ever…"

One of the easiest things I have ever installed in my life. My unit works perfect and I did it all myself. Thanks a lot to the Mr. Cool team!!!!