"easy to install"

easy to install. had issue with bad breaker but was helped to identify possible areas to investigate and now it runs like a charm. cassette is quite big but looks fine once installed. wish they offered a 120v version of the cassette - would be even easier to install in rooms

"They are very helpful to answer my…"

They are very helpful to answer my questions.

"I ordered 2 wall units with 16' lines…"

I ordered 2 wall units with 16' lines and a unit with a 50' line. I received 3 units with 25' lines. So I have extra communication line coiled up with 2, and had to order a 50' line for the other,

"Great customer support"

Great customer support. The order came quickly. One part was damaged by the carrier so I called and they immediately shipped a new part.

"Fast delivery and no damage hope to…"

Fast delivery and no damage hope to have my unit installed soon

"Very quick and effecient…"

Very quick and effecient service....Thank you

"Great DIY HVAC system for someone that…"

Great DIY HVAC system for someone that is handy with hand tools and wiring. Two things that would help that I didn’t see videos on wiring up a thermostat and fitting up ductwork from old to the new unit. The thermostat wiring took a bit to figure out and my HVAC buddy couldnt figure it out. The duct work is just bending metal but you’ll need a bender and to know what metal to buy (names & sizes) to connect the two. The unit itself was very easy to place and wire up. Been using it for a month now and so far zero issues. I love that I switched from oil.

"The service"

The service, delivery and products were perfect!

"Very thorough, friendly service"

The best customer service I've experienced in a long time, possibly ever. Company followed up multiple times, made recommendations and answered questions, very friendly and helpful.

"First time, very easy, just do it"

First time doing this kind of installation and it was very easy. Everything arrived in great shape and the install was easy. The pre charged lines made it possible. I would recommend it, I will be buying another 2 zone for our home.