"James H. Webster was great!"

James was very quick and efficient, professional, courteous, humorous. He settled my account issue very easliy. I give James 6 Stars out of 5!

"A company that doesn't care about their customers "

I am writing this review due to a simple misunderstanding that led to my account being 30 days late. After speaking with a very rude customer service agent, I assured them I would pay the past due amount plus fees, even though I feel they are partially to blame because their invoices consistently arrive in the mail after the billing due date. I have requested that they email my statement, but apparently, that's something they are unable to do. After bringing the account up-to-date, they spitefully reported a 30-day late payment to the credit bureau, which severely affected my credit score. On three separate occasions, I have politely tried to explain what happened and asked to speak to a supervisor. I was even promised a callback from one, but no one ever returned my call. I would recommend avoiding this company as they lack ethics, provide poor customer service, and they seem to purposefully send their invoices late.

"horrible communication horrible…"

horrible communication horrible customer service terrible to work with been waiting for months to get paid on this job- edited once i got ahold of a manager the problem was resolved

"My experience"

After calling several times yesterday,and I was not at all happy with the service I got, today I called and ask to speak with the supervisor, I was able to speak with Dean S. he was outstanding, he answered all my questions and helped me in getting the web site up and running I could not have ask for any better, he was super.

"Marchanis Blanc assisted me today and…"

Marchanis Blanc assisted me today and provided me very valuable information regarding my monthly payments which no one has done before. Due to her patience and expertise, my credit rating will now increase substantially.

"Daija S"

Daija S. has been great assisting us with our new dealer account. Quick response time and very helpful! Always on hand to answer any questions we have for our customers and patient while we learn the process.

"Customer service has areas of opportunity due lack of attention to customers for some representatives"

On Jun 13th 2024 I tried to call several times to Service Finance due a warranty problem with the contractor, was calling until at 3pm when was answered by a person who identified herself as Raquel to receive my claimed, after 5 minutes talking suddenly the call was dropped, I call back and then after being transfer for by the system again the call was taken and dropped off again, this happened several times, I waited for being calling back which never occurred; thus now with frustration my problem still here and on...

"Damaged my credit rating"

I established a $13K loan with Service Finance on 12/2023. I tried to pay the loan off in April, but they added $62 of interest before I paid it off. I thought the account had been set up for autopay, and the balance would be deducted the following month. I paid the $62 dollars after I saw a 30-day late payment on my credit report. My credit rating dropped 75 points for a loan paid off years early.

"Id rather make a deal with the devil than SFC"

Miscommunication at every step. Worst customer service representatives. Terrible business practices. Would rather have a loan/deal with the devil than to work with SVC in the future.

Miscommunication - failed to let me know of my loan mark up being declined and forcing the contractor to add another loan/payment through a different finance company. Half of the blame is on my contractors as they failed to obtain the correct information in the first place.
Customer Service - everyone uses the same templates to respond to consumers, nothing personalized, or actually resolved. I have learned that the multifaceted complaint I made was simplified into one issue. Then when I received the templated response back, I called and complained again about my issues to realize the top manager did not know o the issue. This just ties back into the miscommunication and how it relates between their own departments.
Business Practices - Was initially told different terms than what was on my signed contract. I feel duped. Maybe I am ignorant, or stupid, but I left the original meeting with contractors with a set term in my head, and that was different than what I had apparently signed for and agreed to.
In addition, they also sent me a letter, dated 5/19, that was received on 5/31, a whole 11-12 days later, saying that my bill was due on 6/3, 3 days away.

After many, and I mean many, calls to their company to have this resolved, they said they could literally do nothing. The only thing they could do was assure me that I could have a late fee waived, but I was still on the same schedule. Which would force me to make 2 payments in 14 days, or always be behind. And for someone who has a 100% on time history on their credit report, this is not an ideal solution.

I have been forced to write an email to the president of this company, and to his credit, he did respond within moments, with a VP on his team.
If they can't do anything, I literally do not know what I will do, but suffer the consequences of their poor business tactics.

If something is done, I will gladly change the review. Until then, this is my current and honest opinion of the company. Id rather deal with the devil than SFC.

"Kendra was wonderful"

Kendra helped me set up monthly payments online. She made the process so easy with her patience and clear instructions. Thanks, Kendra!