"This customer service is less than…"

This customer service is less than helpful when setting up an online profile. Wasted effort x 2 separate calls to 2 separate representatives.

"This company is a total joke"

This company is a total joke. Our water heater went out and the previous homeowner's work left the house severely lacking. We contacted Done Plumbing, and the cost to bring the house up to code was much more than we could afford. They suggested we use their financing company, Service Financing. We were approved with a 10 percent interest rate, which, for the cost, we were relieved to just have it resolved.

After six months, I reviewed the statement and noticed that we were being charged 10 percent interest, plus 33 percent on some charges and 42 percent on others. When I called, they explained that this is how their loans work. I would never have agreed to a loan with 52 percent interest, and I mentioned that this was not the contract we signed, but they replied if we didn't like it, we should pay off the loan.

This company is a joke do not get a loan through them—they are an absolute rip-off.

"Stay away from Service Financing Company!!"

Easily the worst financing company I have every come across. Customer service is terrible. When they were trying to get updated loan docs signed, they kept robo-calling me and asking for me to call back. Just call with a human and take care of the problem! Then you are on hold forever. Trying to setup my account now to pay my bill and after typing in all information correctly, I cannot hit the continue button to create an account. Try to call in for customer support and I am caller number 24. There processes are terrible. Also seeing an interest accrued charge on my account but it's not accounted for in the transactions and descriptions--seems like a phantom charge. I also have great credit and was denied and then had to pay 9.9% instead of the 6.5% rate I was originally promised from the lender. Stay away from any company using this as their lender.

"Marsha was wonderful!"

Marsha (Marchanis Blanc) did a fantastic job talking me down from the ledge because I was quite frustrated by the time I got transferred to her. Her clarity, professionalism, understanding, and friendliness are to be commended! Thank you for helping me gain insight into my problem!

"I was handling my father's estate and…"

I was handling my father's estate and wanted to clear the loan and called . They were helpful and I was handling it over a few days. Thanks for the easement.

"Please avoid this company."

I received a letter the company confirming my loan and telling me that I would receive my first monthly statement within 20 days. They also gave me the due date for my first payment. The letter also gave me instructions for setting up an on-line account. When I attempted to set up the account, using the specific instructions from their web site, Inwas unable to do so. I then decided to wait the 20 days for the first billing statement. When that did not arrive in 20 days, I now had only 9 days to make my first payment, and no address to send it, and no statement. I gave up on this loan and decided to pay it in full and be shed of this company. The lady who assisted me was courteous and professional. I am hopeful that my payment transaction goes through, and I will no longer deal with this company. The courtesy of the agent who assisted me is the ONLY reason I gave a two-star rating.

"The young lady I talked to was amazing…"

The young lady I talked to was amazing and so very helpful. A# employee!

"If I could give a zero stars, I would. "

If I could give zero stars, I would. My housekeeper, who only speaks Spanish, had 2 loans taken out in their names in the amount of $128,000.00 with Service Finance Co FRAUDULENTLY. They received paper work last month regarding these loans. We filed a complaint and never head a word other then them asking for them to “sign the paper work”. We called 3 times. We called today to get a follow up and were told they “closed it”. We talked to a supervisor who told us we needed to speak to collections to explain. They transferred us to collection and collections said we needed to talk to the supervisor who we had just spoken with. The right hand has no idea what the left hand is doing nor do they care. We will continue to fight these fraudulent loans but just know, with this company anyone can get a loan in your name without a proper signature. You will not hear a word from them and no investigations will be done as in our case.

"The company has not credited my first…"

The company has not credited my first payment even though it arrived on time. 😡Not good for credit rating. Making phone payments going forward. They need to do better. I should have paid with my credit card.

"This company preys on the elderly"

This company preys on the elderly. They financed solar panels for my 78 year old father over 25 years. This company knew full well that my father would not ever live to pay this contract off. He died 2 years later and now my dad's house is at risk of being sold to pay these predators off. I called them to see what options were available and they said the only option was to pay them off. This debt now falls upon me to pay or I will be homeless. I am very upset. 😡