"Dawn Ruchman is a great customer service rep!"

Dawn was very helpful and answered all my questions in a complete and professional manner. She was also very personable! She was able to gather all the loan documents I needed, and then send those to me immediately via email.

"Fast and reliable service"

Fast and reliable service, Thanks

"Predatory lending with poor…"

Predatory lending with poor representation to the end customer. Not "hidden" but very sneaky fees. It's the only company I've ever seen sneak in "per diem" interest rates. I would not recommend them for anyone. They are not honest and open with the end user.

"Improve loan"

Service finance was there to help me pay for new double pane windows from Champion. If it weren't for them I'd be hot in the summer and cold in the winter. Their payment plan was helpful also. Thank you so much

"Is customer service in India?…"

I believe that the customer service is located in India. They refuse to tell the truth but all reps have had an Indian accent. And do not speak clearly or understand simple yes or no questions.

"Excellent Customer Experience "

I have been in financial difficulties which resulted in my being delinquent. Merchants Blanc was polite, professional, and friendly. She assisted me in getting a payment option I could work with to bring my account current!
We need more people like her!

"$18k in a loan only to find out that…"

$18k in a loan only to find out that they do not support apple based programs. So yay, essentially you have to go out and purchase or download window based programs to access your account. The slap in the face reality that this company is technology discriminate. How sad. Note to future customers… be certain to have a windows based device or be prepared to buy envelopes and stamps with zero online access or support.

"Tahesha was amazing"

Tahesha was amazing! She listened patiently, answered my questions thoroughly and had a solution that she followed through with in real-time, even adding me to the email. A fantastic experience all around!

"Online info is had to maneuver about and info is untrimely."

Their online pages are not user friendly. I make a payment on the 24th of the month and can NOT see the transaction amounts until the following month! Ludicrous. I would like to see the actual figures posted to principal and interest as soon as it has been taken and posted. I track everything i spend and accrue. However, it is not easy to track Service Finance Co. To me, there seems no reason for this except having a lousy system and not caring about the customer.

"What an amazing and helpful person…"

What an amazing and helpful person Marchanis was as a representative of Service Finance. She was level headed and able to communicate with me easily. She answered all of my questions and even gave me helpful financial suggestions.