"I paid off my loan over a year ago and…"

I paid off my loan over a year ago and just found out they are still reporting my loan as unpaid when I applied for a HELOC. These people are scam artists. CONSUMER FINANCE PROTECTION BOARD AND CONGRESSIONAL INQUIRY FORTHCOMING.

"Worst WWW"

Worst WWW - down all day. To make a payment you log on, hit make a payment, then log in AGAIN and hit a payment AGAIN

"Dawn was very helpful with my problem…"

Dawn was very helpful with my problem to get it resolved

"Outstanding Customer Service"

The initial paperwork created quite a problem. They'd put a typo in the designated number of months for the 'interest free promotional period' of the loan - so it took several calls and not a few inept follow ups from the 'Complaints' department - very weird that their lawyers ('underwriters') were okay with sending flawed contracts and then refused to fix their own mistakes for a few weeks. But we finally got it straightened out.

Once the loan was 'seeded' or funded - and our vendor was paid - we were happy to have a follow up communication with MICHAEL DIXON, who very very graciously walked us thru how to properly set up our online account for monthly AutoPayments.

He was kind, communicative, caring, and exceptional in his follow up and follow through. I can honestly say this was exceptional Customer Service.

He definitely turned things around - and the execs and management of this company owe a debt to him for keeping things on track because we almost wrote a scathing one-star review given all the time and energy wasted on correcting their Lawyers mistakes...

"Ms. Dawn is the best customer service provider."

Good Morning Ms. Dawn, I am immensely thankful to you for such a thorough and detailed help you provided to me today.

From my experience and perspective, customer service professionals should take coaching sessions from you to learn - how to provide the best customer service in the simplest manner possible.

Thank you Ma'am.

Best regards,

Md Khairul Alam

"Dawn was extremely efficient"

Dawn was extremely efficient, very professional, she helped my bank manager get through all the questions she needed answering and was very courteous while doing it. Promote at the next opportunity.

"Buyers beware!!!!!"

Buyers beware!!!!!! My husband and I financed a loan through this company. Absolutely terrible customer service. They funded our loan without proper verification that the work order had been completed as guaranteed. When I filed a formal complaint for the obvious mistake, they were rude and unapologetic. I WILL NEVER FINANCE with this company again. They could care less about their customers experience. When I demanded to see their policy, they refused to provide it. Find yourself a better option.

"Dawn was very professional"

Dawn was very professional, knowledgeable and pleasant!

"Loan shark type of company will never…"

Loan shark type of company will never use again

"Dawn Ruchman is very kind…"

Dawn Ruchman was very kind, friendly and helpful. She was easy to talk with. I thought I was going to have an extremely hard time canceling this finance, but she made it very pleasant.