"I'd give ZERO stars if I could."

Sent multiple Emails to a direct contact and to the servicing general inbox to request re-amortization of a loan. Spent multiple hours of total hold time with the call center, who are in the Philippines and apparently have no extension or direct access to anyone in Boca Raton, FL. The last call center agent I spoke with filed a complaint on my behalf regarding this matter as "the only option available to them at this time." So I am still waiting on a response or a phone call...

"Timely & profssional service."

Timely & profssional service.

"Five phones calls to discuss an issue…"

Five phones calls to discuss an issue with the terms of our finance contract. It was supposedly corrected and re emailed 2x, the initial wrong contract was re-sent. Still waiting to get a corrected copy. Called and gave spouse authorization to discuss and they when they called they are being told the authorization given was for that particular phone call only. Each call needs authorization. Most incompetent thing I have ever heard.

"Worst company to ever exist!"

Worst company to ever exist!! They refusing my payoff after confirming my information they deleted the email request and hung up saying they never got the request. Second person acknowledged the email request was sent in but deleted it and is refusing to accept payoff. This is illegal and multiple complaints will be made to the BBB about this disgustingly unprofessional and illegal behavior by lying to a customer and the title company with zero remorse from the unprofessional Indian women who can not be understood even after verifying the information that was asked for several times!! STAY AWAY FROM THIS COMPANY! FRAUD! I will seek legal authority for this. Customer beware!

"Worst finance company "

My bill has shown up 2 to 3 days before it is do. They just blame it on the mail has bin this way since I got the loan. Also they do not but any of your payment towards principle of loan for who know how long. When I called to ask about this. All the guy could say is it's in my contract. I have read my contact over and over and no where in there contact dose it state this. They ay they have it set up with out you knowing. You are going to be paying over double of what your loan is for. No money that I have paid so far has gone to the principle. In my eyes they are taken advantage of people thatbneed work done on their homes. Because they know you have to get it done. Worst financing company I have ever worked with. And I work with other finance companies in my line of work. Wold never recommend this company to anyone or the company I work for.

"i cannot exress my appreciation enough…"

i cannot exress my appreciation enough for the kind and compassionate not to mention the professional and efficient customer service i have recieved from all the employees,
even from the sales and service.installers and maintenance ,
Thank YOU ALL!
Sherry Moore

"No son claros en su política de pagos…"

No son claros en su política de pagos tratan de confundirte para q luego tu tengas q pagar más plata

"Grat customer service with your Dawn"

Grat customer service with your Dawn.
Thank you.

"The Payoff Dawn was very helpful in getting my paid in full letter immediately."

Dawn was very helpful and knowledgeable about my issue resolved it immediately.Thanks

"SERVICE FINANCE IS A SCAM AND THIEF TERRIBLE CUSTOMER SERVICE HEARTLESS COMPANY"

This is for the entire time i have been with service finance. I have been a customer since 2019. This loan is a scam the original approval and time frame to pay it off was not realistic but I was desperate for A/C. I think the company preys on the desperate. I lost my employment for a full year due to an illness and the company would never work with me. They just kep.reportomg me as past due to the credit bureau ruining my credit score again heartless. Now that I am finally able to pay them back the way they apply payments is not to the past due amount even if you pay over the amount that is past due. An example say you owe 95 dollars on Nov 26 and you pay 201.98 on 12/15/2024 the way their computer algorithm is set up is the payment will not bring you current instead it only pays for the current month December. Since the computer registers payment i December they say you are paying extra towards the principal and you still owe your regularly scheduled payment. It makes no sense it is a SCAM to the co sumer to charge you late fees and overages and never keep your payments current. Computer how desperate you are NEVER WORK WITH THIS COMPANY. I am also reporting them to the better business bureau. Thank you.