"Gill support person - very good"

Gill, the support person was great and helped to unlock my account very fast. The Relay app helps a lot in coordinating may tasks for our Accounts department.

"Exceptional Service"

Melissa at Relayfi was absolutely amazing! From the moment we connected, she was warm, patient, and genuinely invested in helping me. She didn’t just solve my issue—she made the whole experience enjoyable with her kindness and positive energy. It felt like chatting with a friend who truly cared, and that personal touch made all the difference.

"Do not use this company"

Do not use this company. They closed my business account for no reason given to me. When asked about the funds in my relay card they said it will be mailed to me. Iam so dissapointed.

"SO HAPPY with choosing Relay for business banking"

I have had a great experience with starting my business bank account with Relay! I love that I can organize my accounts in a way that works for my business. And the customer service has proved to be helpful and prompt. Shannon is an incredibly knowledgeable and resourceful representative! I'm a happy banker at RELAY :)

"Needing help signing up and reached out…"

Needing help signing up and reached out to support via email. Got a response in under 30 minutes, crazy fast service!! Thank you!

"Don't use Relay for International Wire. Very Unreliable"

Relay is very unreliable bank for international banking. We used to receive international wires without any issues but recently most of international wires are failing. Our customer's are unable to send us payments and their banks are reporting failed international wire transfer. We are embarrassed.

To add to our woes the customer service has no idea and what is going on. One of the wire from customer in Dominican Republic was returned on pre-text of restricted country. The customer support [Selena] sent a list of restricted countries form which wires cannot be accepted. I don't see Dominican Republic listed here. How did it fail.

In second instance one of our regular customer in UAE who was sending wires with no issues suddenly had issues. His bank in UAE (one of the most renowned banks) tried to wire twice and failed every time. When I saw prohibited list today, it seems UAE is also part of the list. If it was part of the list how were they able to wire successfully before. Even today when I write this review, one of the other customer in UAE was able to wire successfully. My question is if UAE is part of prohibited list how one customer's wire comes through while other is not. THIS IS A JOKE. It seems they should consider changing their FX partner Cloudcurrency which is creating such mess.

"Exceptional Customer Service Representative Melissa "

I have had an account with Relay for over a year and the customer service has always been great.

However I would be remiss if I didn't state the Customer Service Representative Melissa is outstanding!!!

Relay is a bank I will be recommending for certain!

Thank you-

"Everything Works"

This company has everything laid out properly and makes it easy to peruse and purchase products.

"Atención al cliente impecable"

Llevo dos años usando este banco para una empresa LLC en Estados Unidos. Su servicio es siempre de primer nivel. Jamás he tenido ningún problema. Recientemente perdí el acceso a mi teléfono móvil y tuve que contactarles para restablecer el acceso a mi cuenta. Su atención ha sido impecable y rapidísima a pesar de que mi nivel de inglés no es muy bueno la persona que me ha atendido (Gem) se ha esforzado mucho para poder entenderme. He quedado totalmente impresionado. Sin duda este banco es muy recomendable y su servicio de atención al cliente está a años luz de cualquier otro banco.

"Paul"

Paul, helped me get a Physical Debit Card over night because our existing card was disabled.