"Great products and fantastic customer service"

Love the products on the website but more than that, I had the most fantastic customer service when something wasn't as expected. Nothing was too much trouble and they kept me well informed and followed it all through to the end. I will certainly work with them again, as the piece of mind you get from great after sales service is worth it.

"Nest are a great company and I would…"

Nest are a great company and I would definitely recommend them and order from them again in the future. The customer service team are very friendly, helpful and efficient - always quick to pick up the phone, follow up emails sent to keep you Informed and arranged the replacement of our chairs when we had an issue.

"Issue but quickly resolved with great CS"

First time purchasing and was nervous to order, specifically a made-to-order item. Unfortunately my fear came true when my item had clear manufacturing issues. Very thankful and happy to report that the matter was quickly resolved with my CS rep, Tine. Great customer service really makes a difference when it comes to selecting where I shop and because of my experience with them, I look forward to purchasing on Nest again.

"Customer Service"

Prompt reply & assistance rectifying an issue with an online order.

"Glasses from Nest"

Bought some beautiful glasses from Nest. Had a minor problem with a couple of the glasses but everything was rectified by their amazing customer service team (especially Tine and Sarah) who could not have been more help. Am so grateful, especially to Tine and Sarah. Thank you ladies.

"Excellent customer service"

I had a problem with the lamp I had ordered, I reached out to customer service who resolved my issue and kept me informed each step of the way, and a replacement was sent out to me.
Excellent customer service

"Brilliant Customer Care"

I ordered a cushion on Thursday around midnight, noticed that I had made a mistake, wrote an email to customer care, who contacted me at 9am on Friday morning. By mid-morning Sarah had kindly sorted it all out and to my delight, my cushion arrived on Saturday. Thank you for sorting out my mistake so quickly! The cushion is lovely and the reduction was excellent. Thank YOU.

"Impeccable customer service"

My experience with Nest was brilliant. Communication was prompt and flawless (literally, I sent a message at 21pm and got an answer at 8am next day). The order was dispatched and delivered to London in just one day—an outstanding feat!
Despite a minor issue with my order being damaged during delivery, the team swiftly replaced it (Thanks, Tine!)

"Very good communication and service"

Nest helped deliver to me a couch in a Hay mags sectional in a custom fabric that other furniture suppliers somehow couldn't manage to get. Both Ashlee and Becky were very helpful in the process and replied swiftly. It took a few months for the couch to be manufactured and delivered but it was well worth the wait!

"Brilliant Customer Service"

The wrong item was delivered over the Christmas period (easy mistake, as they were similar items).

Tine was fantastic in organising pickup and rearranging quick delivery of the correct item!