"Very helpful in responding to my…"

Very helpful in responding to my request and providing me with the relevant information

"Long wait but happy chair owner"

I ordered a chair from Nest. The delivery was supposed to take 6 weeks but it ended up being 3 months through a series of unfortunate events, which were down to the supplier rather than Nest. The customer service was excellent however. Eddie was extremely helpful and apologetic about the delays. He always did his best to get to the root of the issues and kept me up to date. I was super happy with my chair when it finally arrived.

"Great personal service extended by Becky"

Great personal service extended by Becky! Responsive with prompt follow-up update even though there are few enquiries involving different brand vendors. Nest should be proud to have Becky on board. I have been a Nest customer whilst recent experience with Becky has just shown that not all enjoyable shopping experience needs to have a completed order.

"Good customer service"

I’d contacted the wrong company by mistake but still Edward took the trouble to reply and give me the correct contact details for who I needed.

"Lazy customer service"

I used nest.co.uk before covid. At that time, the transaction was smooth and my client was very satisfied with the product and price.

This time I ordered a few lighting fixtures on June 2022. Understandably due to the covid, the order was delayed, shipper have miscommunications and wanted to charge me.

What I can not understand is, the sales rep Fatima is never diligent in following up on the email. If she would have replied within 24 hour time frame, I wouldn’t be so stressed. Now both local shipper and I are waiting anxiously for her email reply. Why do I have to do nest’s job? If you are using e commerce service and they take 3 - 4 days to reply your enquiry - who can do a business with them?
If you are professional, definitely do not use this company. Personally, I will not recommend this service for private order either because furnitures are too big of investment and if one out of ten piece is damaged, you loss all the savings that you got from the other 9 pieces. Too risky. I give two stars because of my previous experience with them.

"Went above and beyond to help."

I contacted this company to sort out the Nest thermostat on our heating system, on the advice of the heating engineer. I received such a friendly, helpful and informative reply redirecting me to the correct company. They must have spent a while finding the websites and phone numbers. Well above and beyond!
Thank you Nest and Co, purveyors of furniture and lighting!

"Contact with wrong Co."

Thank you Toni for contacting me and explain img my error in contacting the wrong Company.
Also for taking the time and effort to Email me back with details of the Company I should have contacted.
I have no hesitation recommending your first class customer relations and bear this in mind when looking at Nest Furniture in the future.

Thanks.

"I had a query"

I had a query, which was answered very promptly and extremely helpful. I had sent an email by mistake, the person who replied really helped and directed me to where I needed to be : ) I would definitely order from the company on that note.

D Crawford

"Flawless experience on International Delivery to U.S.!"

I live in San Francisco, California and was looking for a couple of chairs in a particular finish that was only available thru the only authorized US retailer via special order... that also came with a 20+ week lead time! I was able to find the chairs in my desired finish thru Nest and they were one of few UK based retailers who provided me a quote for international delivery at a reasonable rate. After working with Ashlee I was able to quickly place an order over the phone and was quoted a 4-6 week lead time. I was very pleased when the chairs arrived in great condition in only 3.5 weeks from when I placed the order... and at a better total cost when compared to what I would have paid from the US retailer. All in all, a great experience! I would recommend!

"Fantastic service Ashlee was most…"

Fantastic service Ashlee was most helpful