"Great customer relations"

Like a lot of other people, it seems, I thought I was contacting Google Nest. I thank Toni for being so helpful and informative. I'm sure the Nest company is getting these wrong enquiries all the time so thank you fir your patience and I wish your company every success, you have great staff.

"Extremely helpful"

I emailed the wrong company but they were so helpful in giving me information to find the right company. Well done Sarah and thank you x

"Excellent and prompt response"

Constructive and very prompt response. Thank you.

"I was sent through a fabric sample"

I was sent through a fabric sample. It arrived promptly.
Excellant service

"The place to go for all modernists"

The place to go for all modernists.

Great service dealing with initial sale, together with delivery challenges caused by worldwide supplier sourcing. All done remotely, for convenience.

"Nest’s support team were very helpful…"

Nest’s support team were very helpful when I mistakenly contacted them, assuming that they were Google Nest. They sent a prompt reply pointing me in the right direction.

"Nest did not take responsibility for sending inconsistent products"

I bought two pendant lights from Nuura of the same model from Nest to have next to each other over my dining room table (expensive premium lights at total cost of ca GBP 1,800). When I receive the lights they are visibly different from each other with different bulb fittings, colour and glass. When I reached out to Nest to ask them to replace one they first blamed the supplier, then they said they could send a new one if I paid them 165 pounds for packaging (no mention of the fact that I had paid GBP 400+ to put the lights up and would likely have to pay the same amount again to take down the faulty one and replace it) - or they said I could get a voucher for 150 pounds. Given that I had spent 2,200 on a light installation that does not look good due to the fact that Nest has sent inconsistent products, I would have expected them to at least send a new light at no cost. Their customer service is very good at politeness but rather lousy at genuine service. I’m afraid I will never return as a customer to Nest and I cannot recommend anyone to buy anything from them. Hope they will change their attitude going forward.

"I had a broken chair that I needed a…"

I had a broken chair that I needed a part for and it was a brand that Nest stocked. The customer service was amazing, so helpful. They have helped me source the part I needed, been incredibly responsive and for something that is of no value to them. Thank you so much, incredible customer service.

"Whoops accidentally sent google nest…"

Whoops accidentally sent google nest enquiry to this company I received very prompt reply with very helpful information. If their customers are dealt with so promptly and in a sympathetic way it looks good for service.

"Very helpful"

Very helpful