"3-13-18 System down all day."

3-13-18 System down all day.
No effort by staff to explain
No effort to update when it will be running
They were answering live chat in the morning and by mid day had run for cover and went to auto answer on chat and phone lines.
Will eat the loss and move elsewhere ASAP

"Just unacceptable"

Desk top has been down all day. Support has same message service will be up shortly. Just terrible

"Insynq service is Exceptional!"

Insynq service is Exceptional!

Thank you Insynq for providing exceptional customer service and making the process so easy. Your company sets the bar on how a company should treat there clients. I will be referring your company to all of my friends and family.

"happy so far"

Fairly new to Insynq but satisfied so far. Sales and tech support are great. our apps work as they did on our local server, but we have access from any location with internet access. So much better than Saas software in my opinion.

"I am beyond pleased at the performance …"

I am beyond pleased at the performance of the hosting services, AND, as important, the level of service and care we have received during the on-boarding process

From the initial contact with Becky, thru to the instillation of several products, and a few contacts with tech support (shout out to Kevin and a great woman whose name escapes me) all of of our bookkeepers agree that the process has been flawless

We moved from a well known competitor and I am only bummed I waited so long.

"One good experience to trump the bad ones."

I usually do not have the greatest experience with insynq support, but today one employee changed it all. Chuck helped me for about thirty minutes and in two phone calls resolve my login issue. Turns out im not the sharpest tool in the shed and had my numlock on. After looking deeply into the issue trying to find what was wrong, when Chuck and I realized it was just the numlock and it was user error he just simply laughed with me. I was so embarrassed but he allowed me to just laugh at myself. Thank you for helping me fix my issue chuck!

"Great customer service!!"

Great customer service!!! We use the InsynQ portal to connect to our QuickBooks accountant. Issues with this system are rare, but on the 3 occasions I have had to contact tech support, they have been outstanding. Issues resolved immediately, US customer support, friendly and capable employees. Rare.

"My company just moved everything from …"

My company just moved everything from our local server over to Insynq about 2 weeks ago. Our experience with them has been nothing but GREAT! Their customer service representatives are always very polite and solve any issues we have right away. Their tech support takes care of almost everything in setting up your server with all the software you use. Their servers are very easy to use. Nothing but a positive experience so far.

"Great experience so far"

Easy, fast, friendly, intuitive

"Adobe vs. Insynq"

The company I work for recently bought Adobe products, but the products weren't playing nice with Insynq. I opened multiple tickets and talked to multiple people. I called the help line, again, and Jen answered the phone. She worked with me and Adobe for almost three hours. Jen did what no one else had been able to do, she got our Adobe products verified and running. Jen kept me in the loop as to what was happening and after almost three hours, she finished a project that had taken 6 days to complete.